Alba Castro-Holmes
Gibraltar,United Kingdom
Summary
Personable individual with knack for customer service and teamwork. Skilled in communication and multitasking, ensuring smooth and pleasant dining experiences. Strives to create welcoming atmosphere, contributing to customer satisfaction and repeat business.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Waiting Staff member & Bartender
Bianca's Bar and Restaurant
Gibraltar
2025.06 - 2026.03
- Welcomed guests warmly and took food and drink orders, ensuring a positive dining experience.
- Processed cash and card payments accurately and maintained a clean, organised environment.
- Supported bar service, table clearing, and general floor operations in a fast‑paced setting.
- Collaborated effectively with team members and assisted with inventory and ID verification.
Stay and Play Leader
Gibraltar Sports and Leisure Assoc
Gibraltar
2023.07 - 2025.08
- Supported children with special and additional needs through inclusive outdoor sports and creative activities.
- Designed engaging daily schedules that maintained interest and encouraged self‑expression.
- Used effective conflict‑resolution strategies to promote a calm, positive environment.
- Collaborated with staff and communicated closely with parents/carers to ensure smooth programme delivery.
Hospitality & Catering
Gibraltar Horticultural Society
Gibraltar
2023.03 - 2023.03
- Assisted with hospitality services during horticultural events at the Governor’s residence.
- Welcomed guests, serving canapés and drinks with a friendly, professional attitude.
- Guided guests around facilities and activities in coordination with convent staff.
- Maintained a clean, organised dining area to support smooth event operations.
Camp leader
Little Smiles Charity
Gibraltar
2021.01 - 2021.01
- Fostered a safe, supportive environment for children throughout camp activities.
- Administered first aid when required, safeguarding the wellbeing of children and staff.
- Built trust with campers through open communication and positive engagement.
- Collaborated with camp leaders and maintained clear communication with parents to ensure transparency and smooth operations.
Education
A-Level - Sociology and Physical Education
Bayside school, Gibraltar
2024.09 - 2025.05
A-Levels - Health & Social Care
Gibraltar College, Gibraltar
2024.09 - 2025.05
GCSE - English language
Bayside school, Gibraltar
2022.11 - 2022.11
GCSEs - compulsory subjects, PE, Spanish, History, Sociology
Bayside school, Gibraltar
2021.09 - 2023.06
Skills
- Commitment to role & Highly Motivated
- Confident use of MSOffice Software
- Confident Communicator
- Contentious and keen to see a job well done
- Considerate Team Player
Certification
- Gibraltar Sports Development Training & Inclusion, July 2025 - Grade Level 2, Autism Awareness, Fragile X, SEND Strategies, Behaviour Strategies, Self Regulation Strategies, Makaton, PEC’s, Organisation planning & practice sharing physical fitness with adaptations, Safeguarding CYP in Sport and DCRT Training.
- Makaton Alphabet & Finger Spelling, Emotions & Zones of Regulation Awareness training, July 2025
- Heart Starter, June 2023 Emergency First Aid Level 3 Competent
- Gibraltar Sports and Leisure Authority, July 2023 Safeguarding Children and Young People in Sport, Competent
- HCEST June 2023 Level 1 conflict Resolution Training for children and Adolescents, Competent, Section 93 Education & Inspections Act, Describing different forms of communication, breakdown of communication, de-escalation techniques, Body language in calming aggressors, impact factors, Safety aspects of a child on the floor, Breakaway techniques, Level 1 Holds for children, Reporting and Recording procedures, Post incident analysis and child/staff support.
Hobbies & Interests
- Played for Gibraltar National Netball team and Play for one of Oxford Brookes Netball teams. Member of Volley Ball team in Gibraltar.
- I attend my local church on a regular basis and participate in the worship team singing
- I like to hike and walk outdoors.
Other relevant experience: Cye Cyl, Mount Alvernia, 2021- 2022,
I have also been part of a charity summer camp in 2021- 2022 called Cye Cyl (Change your energy, Change your life) where I have supported adults in Mount Alvernia, a centre for the elderly. As part of a charitable project we designed a business project to raise funds for the Charity. This experience also taught me the values of effective business marketing and management. The summer camp included team building skills and experiences in an out and bounds activity centre in Spain.
Languages
English
Native
Spanish
Intermediate
Timeline
Waiting Staff member & Bartender
Bianca's Bar and Restaurant
2025.06 - 2026.03
A-Level - Sociology and Physical Education
Bayside school, Gibraltar
2024.09 - 2025.05
A-Levels - Health & Social Care
Gibraltar College, Gibraltar
2024.09 - 2025.05
Stay and Play Leader
Gibraltar Sports and Leisure Assoc
2023.07 - 2025.08
Hospitality & Catering
Gibraltar Horticultural Society
2023.03 - 2023.03
GCSE - English language
Bayside school, Gibraltar
2022.11 - 2022.11
GCSEs - compulsory subjects, PE, Spanish, History, Sociology
Bayside school, Gibraltar
2021.09 - 2023.06
Camp leader
Little Smiles Charity
2021.01 - 2021.01