Allan Balloqui

As DAZNBet had opened in 2020, I'd been given the opportunity to be part of the building process within Safer Gambling for launch. I assisted in the creation of templates, assessment processes and taking the time to record all the acquired knowledge for future employees to follow. This proved successful with the team and an appreciation from new team members. The success of the team had been acknowledged by the gambling commissioner upon a successful launch. I continue my employment as a senior member of my team with the responsibility of ensuring assistance is provided to team members and uphold the required quality of work.

Adapting from my previous experience ensuring my quality remains consistent and assisting colleagues with locating solutions to tough queries. Proficient with backoffice tools primarly CSM, P.Reports and BackOffice Suite under the assigned permissions accessible to the software in accordance to my responsibilities. Experience of remote work ensuring company expectations are met within a home environment, capable of setting up equipment with no impedance to work standards.

During my three months contract I was able to prove my competence
within the contact centre by providing an exceptional level of service,
achieving 95% positive feedback from our customers. My consistency
led to passing my probation through monthly evaluations on my
progress and engaging in possible improvements to provide a quality
service expected from the company.

Assisting with administrative duties such as payments from clients
and to employees, ensuring lessons are in schedule as well as any
event organisation with the school, for example productions and
examinations. My self-taught skills in music proved useful providing
assistance in lessons which may require a last-minute substitution.
Overall, I would have daily contact with local parents as well as
children for any assistance they may require be it by phones, emails or
one-to-one.

Attending to a wide range of customers with a consistent
professional service, Gaining experience and confidence to
provide the service our customers deserve. Moving from the Core
Department to Vip and lastly in VIP Poker, I have become a diverse
agent handling products such as casino, bingo, games and Poker. With
my 4.3/5 mark average on phone calls, emails and chats proving as an
asset to the contact office with an expertise on selling offers.