Ana Melania Nica

Planning the work schedules.

Importing the schedules and processing all real-time schedule updates in the WFM software, Kronos.

Organize and plan staff rotation strategy.

Communicate with employees regarding their work shifts, time off requests, and any other staffing-related issues.

Creating and maintaining up-to-date files related to staffing.

Creating and updating users for new and existing employees in different programs.

Provide support to management and supervisors in any staffing-related issues.

Collaborate with HR and Payroll departments to ensure all employee data is accurate and updated, including working hours.

Monitoring and analyzing different performance metrics.

Planning on demand various trainings, both for new and existing employees.

• Company Overview: Company founded in July 1998 that offers call center services at the highest level in over 22 locations in 11 countries
• - processing all employee requests in connection with operational planning
• - calculating the working hours required for employees
• - processing short-term requests for the operational plan
• - answering employees' questions about shift changes
• - checking (in agreement with the project manager) and approving / rejecting the leave requests
• - maintaining and evaluating all relevant workforce management tools
• - evaluation and maintenance of databases
• Evaluation and documentation of events, correspondence and actions
• - maintaining and continuous development of strategic prognosis
• Business or sector Services & BPO

• Company Overview: Top universal bank, on the Romanian market since 1994, offers a complete range of banking products and services, part of the Raiffeisen Bank International Group
• The only bank in Romania that won 4 awards from the international financial press in 2013
• Website https://www.raiffeisen.ro
• - promoting and selling banking products and services specific to individual clients in accordance with the sales objectives received and the bank procedures
• - offering consultancy to clients both for the purchased products and for accessing new products and services
• - performing operations in the context of the sale and maintenance process (enrolment of new customers' data, access to credit products, opening current and deposits accounts, subscriptions and redemption of investment funds etc)
• - providing support to clients in filing specific documents
• - active involvement in sales projects coordinated at agency level and carried out including outside it (mobile offices, sales at customers' premises, local events, etc.)
• - collaboration with other distribution channels managed at the level of the Raiffeisen Group International and the subsidiaries whose products are distributed by RBRO
• - registration of complaints
• Replacement of the Agency Director when necessary
• - supervision / authorization of operations performed by agency staff
• Business or sector Banking - Financial services

• Company Overview: Friedrich Wilhelm Raiffeisen, the Private Banking division of Raiffeisen Bank Romania, was named the best Private Banking service in Romania in 2017 by Euromoney magazine, being the third consecutive year when this distinction is granted by Euromoney, taking into account the range of services offered
• The same distinction was offered by Global Finance and The Banker & Professional Wealth Management and Global Finance in 2016 and 2017
• - processing the banking transactions requested by the clients of the Private Banking segment (transfers, foreign exchange, opening current and deposit accounts, etc.) both directly and especially indirectly, both by telephone request and by e-mail
• - cash transactions (cash deposit/withdrawal and foreign exchange)
• - concluding safe boxes contracts and performing adjacent operations related to this product - concluding gold trading contracts and performing operations adjacent to this service (gold buying and withdrawing operations both physically and virtually)
• - making adhesions to the available investment funds as well as operations of purchase and redemption of fund units, maintenance of the portfolio of fund units, listing of extracts etc
• - negotiation and exchange rates for negotiated foreign exchange and negotiated deposit interest
• - welcoming clients, intermediating the relationship with the personal banker when the situation supposed this, establishing meetings both with the clients in the portfolio and with potential clients for relationship managers
• - concluding contracts for granting and maintenance credit cards (increase / decrease limits, transfers from accounts indicated by customers to cover the maturity limit etc)
• - registration of complaints
• - organizing and updating customer folders - promoting products specific to the Private Banking segment
• - updating customer data in the Bank's systems
• Business or sector Banking - Financial services

• Company Overview: The top universal bank, on the Romanian market since 1994, offers a complete range of banking products and services, part of the Raiffeisen Bank International Group
• The only bank in Romania that won 4 awards from the international financial press in 2013
• Website https://www.raiffeisen.ro
• Promotion, sale and advice on bank products and services / cross-selling, opening, administration, monitoring of accounts of individuals and legal entities, constitutions / cancellations of bank deposits, negotiations exchange rates / interest rates, money transfers between and interbank RON and foreign exchange, sales promotion and counselling mainly credit products for individuals
• Business or sector Banking - Financial services

• Processing of cash and non-cash transactions for individuals and legal entities; promotion and sale of banking products; opening accounts of individuals and legal entities
• Business or sector Banking - Financial services

• Company Overview: Well-known banking institution with a portfolio of clients taken over by Transilvania Bank
• - promoting, selling and advising on bank products and services / cross-selling
• - opening, monitoring/ administration and closing accounts for individuals and legal entities
• - accurately and efficiently processing routine transactions for the bank's customers
• - processing payments and money transfers in several forms
• - account openings of resident / non-resident individuals / legal entities
• - data updates for individuals / legal entities
• - foreign exchange and exchange rate negotiations
• - processing foreign currency payments
• - establishment / abolition of deposits
• - interest negotiations and the establishment of special deposits (interest deposits and terms other than the standard ones)
• Account transfers
• - preparation of balance letter confirmation for auditors
• Business or sector Banking - Financial services