Years experience in Customer Risk Management
• Customer Risk Division supporting 30+ regulated markets including US, UK, Europe and ROW
• Heading compliance operations for Safer Gambling, Customer Due Diligence, KYC, AML and Fraud & Risk Management (300+ Employees)
• Working closely with product technology, defining product requirements to operate within regulatory and policy framework with a focus on customer experience.
• Defining and implementation of operational procedures designed to be compliant with regulation and company policies.
• Working with data scientists, refining algorithms to identify new patterns or gaps in existing algorithms, designed to identify markers of harm, fraud and AML.
• Source, implement and maintain relationships with leading fraud, risk and compliance solution providers within the gaming space.
• Designing and Operating Compliance Assurance Framework
• Risk assessment of payment service providers including crypto
• Leading Regulatory Audits on customer facing operations
• Key stake holder in defining Compliance policies.
• Working a long side senior management on the 888 strategy on Safer Gambling
• Managing the Safer Gambling operations team responsible for assessing medium to high risk customers deciding and conducting the correct level of interaction and/or restriction
• Source and implement affordability and financial risk solutions
• Working closely with the RG product teams to develop new RG tools and online interactions
• Leading workshops with data scientists developing 888’s propriety technology responsible for identifying markers of harm
• Leading Regulatory Audits on customer safer gambling operations
• Delivery of Safer Gambling education across the organisation including Exec level
• Direct negotiation with customers for financial settlements
• Managing the full operating lifecycle of all systems under the finance division
• Researching technologies that may potentially improve productivity
• Project lead for the Finance Division for all programmes and projects across the group
• Review and Optimise finance operational processes.
• Building processes for data protection and quality assurance
• Source, implement and maintain relationships with finance system providers
• Provide system support for 2000+ users
• Prepare and present financial reports to management and stakeholders.
• Ensure accurate and timely financial statements, including balance sheets, income statements, and cash flow statements.
• Manage cash flow to ensure sufficient liquidity for customer liability requirements.
• Oversee the accounts payable and receivable processes.
• Lead and supervise finance operations staff.
• Provide training and guidance to team members, fostering professional growth.
• Oversee the implementation and maintenance of financial systems.
• Ensure accurate data entry and integration across platforms.