Brandon Nacimiento
Gibraltar
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Infantryman
Royal Gibraltar Regiment
04.2007 - 10.2011
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained in use of tear gas, passive ordnance, and explosives.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Maintained secure communication systems to relay information to and from command teams.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Established defensive positions to protect against enemy forces.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Utilized advanced tactics to engage and neutralize enemy combatants.
- Trained new infantry soldiers on standard operating procedures.
- Monitored and reported enemy activity to command center.
- Analyzed terrain to identify advantageous positions for operations.
Fiber Optic Cable Technician
Dakota Connectivity
04.2012 - 01.2019
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
- Responded to service requests during and after business hours.
- Researched and recommended network and data communications hardware and software.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Field Technician
ITMS LTD
02.2019 - 12.2019
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
Junior System Administrator
Bland Group Limited
12.2019 - Current
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Provided on-call support for critical issues related to [Software].
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware and granted system permissions to new employees.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Maintained and updated [Type] customer service database.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Education
Bayside High School
GibraltarSkills
- System Configuration
- Atlassian JIRA
- VMware vCenter
- Support Ticket System Management
- Onsite Installations
- Microsoft Active Directory
- Support End-Users
- Printers and Peripherals
- Hardware and Software Installation
- VPN Configurations
- Help Desk Support
- Microsoft Windows and Office
Certification
- CompTIA A+
- Microsoft Azure AZ-104
- Microsoft Azure AZ900
- Cisco Networking Essentials
- 3CX Basic Certificate
- Beginner to Advance VMware vSphere 7
- NSE 1 Network Security Associate
- NSE 2 Network Security Associate
- NSE 3 Network Security Associate
Timeline
Junior System Administrator
Bland Group Limited
12.2019 - Current
Field Technician
ITMS LTD
02.2019 - 12.2019
Fiber Optic Cable Technician
Dakota Connectivity
04.2012 - 01.2019
Infantryman
Royal Gibraltar Regiment
04.2007 - 10.2011
Bayside High School
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