Callum Tibbs
Gibraltar
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Customer Service
05.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via email and online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid complaints
- Managed high volume of inbound live chats while maintaining a professional demeanor and ensuring timely resolution of issues.
- Maintaining accurate data on applications to ensure a valid and accurate refund.
- Manage sensitive customer data ensuring accuracy and confidentiality
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Bayside
Gibraltar, Gibraltar06.2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
Timeline
Customer Service Executive
Customer Service
05.2024 - Current
High School Diploma -
Bayside
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