Catalina Frunza

Develop, review and update anti-money laundering policies and procedures to ensure compliance with regulatory requirements.
Conduct risk assessments to identify and evaluate potential money laundering risks within the organization.
Develop and deliver AML training programs to ensure that employees are aware of and compliant with AML policies.
Perform due diligence checks on third-party entities, including affiliates and suppliers, to assess and mitigate AML risks.
Monitor and implement measures related to sanctions and politically exposed persons (PEPs).
Manage and review Enhanced Due Diligence (EDD) processes for high-risk customers, including politically exposed persons (PEPs) and high-net-worth individuals. Ensure a thorough understanding of their backgrounds by conducting risk assessments and monitoring transactions to mitigate potential risks effectively.
Handle and process Requests for Disclosure of Information, ensuring full compliance with the Data Protection Act 2018.
Manage the submission of timely and accurate SARs to relevant authorities when potentially suspicious activities are identified.
Keeping up to date with AML laws and regulations, adjusting policies and procedures accordingly, and communicating changes to relevant teams.

Proven leadership in supervising and mentoring CDD officers, providing guidance, training and ensuring team efficiency.
Adept in quality assurance, reviewing and checking the work of CDD officers to guarantee accuracy and compliance with standards. Possesses an in-depth understanding of AML and KYC regulations, ensuring team activities align with legal requirements.
Proficient in managing and escalating complex or high-risk cases to senior management or relevant departments.

Evaluate customer profiles and transactions to identify potential risks
Verify customer-provided documents, including identification, proof of address and source of funds.
Interact with customers and internal teams, conveying compliance requirements and addressing inquiries.

• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Handled confidential documents in an organized fashion according to established protocol.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Recognized by management for providing exceptional customer service.