Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

DREW FALCONER

Gibraltar

Summary

I’m a versatile and reliable professional with experience across several industries, including beauty, property, and gaming, and I’m currently working in a more corporate setting as a Company Secretary Assistant. Over the years, I’ve developed strong administrative skills — from managing documents and supporting internal processes to staying on top of day-to-day operations. I’m highly organised, quick to pick things up, and enjoy working behind the scenes to help things run smoothly. I’m now looking for a new opportunity where I can continue building on my admin experience and grow within a supportive, forward-thinking team.

Overview

8
8
years of professional experience

Work History

Assistant Company Secretary

evoke plc
Gibraltar
08.2024 - Current
  • Update company records to maintain accurate and comprehensive data management.
  • Ensured corporate documents are securely stored in SharePoint for easy access.
  • Facilitated agreement signing between Business owners and Directors
  • Manage KYC requests from Compliance team
  • Raise purchase requisitions for invoices through Oracle for efficient processing.
  • Download and request necessary company documents from Companies House.

Customer Service Agent

Kindred Group plc
Gibraltar
02.2023 - 07.2024
  • Utilized effective communication skills to engage with players via live chats, calls, and emails
  • Collaborated with various departments to address and resolve inquiries and issues.
  • Handled multiple client interactions concurrently
  • Optimized the use of different platforms to effectively and swiftly resolve issues
  • Handled confidential communications effectively
  • Worked with monthly KPIs set by manager
  • Implemented effective measures to maintain player safety and ensure adherence to company guidelines and regulations.

Lettings Negotiator

Life Residential
London
08.2021 - 09.2022
  • Qualified and evaluated potential applicants
  • Managed and facilitated property showings
  • Served as a mediator to facilitate negotiations and achieve consensus between vendor and tenants
  • Managed and executed pre-rental inspections
  • Conducted pre-market and move-in inspections.
  • Maintained regular contact with landlords, providing market assessment reports and timely updates on properties
  • Listed available properties and cleared them once rented.
  • Ensured compliance with established health and safety regulations for all properties
  • Left previous job due to 2-month family travel in USA and subsequent relocation to Gibraltar.

Customer Service Advisor Temp

Rush Hair LTD
London
03.2021 - 06.2021
  • Listened, recorded and addressed customer communications
  • Directed customer queries to appropriate advice or services based on individual needs
  • Collaborated with order systems to identify and resolve issues, achieving optimal resolutions
  • Conducted salon-based customer service training
  • Effectively promoted additional offerings to customers
  • Successfully led and supervised a team

Front of House

Rush Hair LTD
London
02.2020 - 02.2021
  • Managed all inbound communication for the salon.
  • Successfully increased sales by upselling a range of products and services
  • Managed social media accounts for salon
  • Provided reception cover
  • Managed financial transactions efficiently and accurately
  • Conducted stock take and control procedures

Hairdresser

Rush Hair LTD
London
08.2019 - 01.2020
  • Greeted customers, answered phones and booked appointments.
  • Provided consultations to discuss hairstyle options for clients.
  • Cut, style and color customer's hair to their preference using a range of techniques and products.
  • Maintained accurate records of client's details including name, contact number, payment information.
  • Cleaned work area thoroughly after each shift ensuring all tools were properly stored away.
  • Upsold additional services like styling products or accessories to increase revenue for the business.

Hairdresser

Bliss Studio
Johannesburg
05.2019 - 06.2019
  • Seasonal work
  • Assisted in various front of house responsibilities
  • Greeted and provided assistance to clients.
  • Provided personalized hair services to clients by catering to their preferences
  • Managed and maintained stock inventory

Hairdresser

Prince Cruise Liner
San Francisco
01.2019 - 05.2019
  • Contract work
  • Consistently grew charter clientele through targeted marketing efforts
  • Achieved client satisfaction by skillfully providing tailored hair services encompassing cutting, styling, and coloring techniques employing diverse tools like scissors, clippers, and color products.
  • Established quick connection with guests
  • Successfully met and surpassed daily performance goals on a regular basis
  • Cross promoted in the company

Hairstylist internship

04.2017 - 04.2018

Education

Diploma in hairdressing NQF 2, 3 & 4 -

International Academy of Health & Beauty
Johannesburg
12.2018

National Senior Certificate -

Impaq Education Centre
Johannesburg
12.2016

Skills

  • Excellent communication
  • Critical thinking
  • Team motivation
  • Fast learner
  • Adaptability
  • Administrative Skills

Personal Information

  • Date of Birth: 10/20/97
  • Nationality: British

Timeline

Assistant Company Secretary

evoke plc
08.2024 - Current

Customer Service Agent

Kindred Group plc
02.2023 - 07.2024

Lettings Negotiator

Life Residential
08.2021 - 09.2022

Customer Service Advisor Temp

Rush Hair LTD
03.2021 - 06.2021

Front of House

Rush Hair LTD
02.2020 - 02.2021

Hairdresser

Rush Hair LTD
08.2019 - 01.2020

Hairdresser

Bliss Studio
05.2019 - 06.2019

Hairdresser

Prince Cruise Liner
01.2019 - 05.2019

Hairstylist internship

04.2017 - 04.2018

Diploma in hairdressing NQF 2, 3 & 4 -

International Academy of Health & Beauty

National Senior Certificate -

Impaq Education Centre

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