Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Emma Olivero Torres

Gibraltar,Gibraltar

Overview

1
1
year of professional experience
1
1
Certification

Work History

Kiosk Worker

Rock Candy Ltd.
06.2022 - 09.2022
  • Stocked merchandise, clearly labelling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.

Catering Server

HMGOG
11.2021 - 12.2021
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Arranged linens and table settings according to seating plan and event theme.
  • Cleared dishes and glassware quickly following each course.
  • Maintained flexible work schedule to meet event needs.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Prepared and maintained drink stations throughout catering events.
  • Maintained clean and safe work environment.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Replenished condiments and other supplies at tables and service bars.

Education

Bachelor of Arts - Joint Honours Music And Theatre

Royal Holloway, University of London
United Kingdom
06.2025

One AS At Grade B - Biology

Westside School
Gibraltar
06.2022

One A-Level At Grade A - Music

Bayside School
Gibraltar
06.2022

Two A-Levels At Grades A*, A - Spanish, Drama

Westside School
Gibraltar
06.2022

Grade 8 With Distinction - Female Vocals

G.A.M.P.A.
Gibraltar
06.2022

Grade 5 With Distinction, Reading Grade 6 - Music Theory

ABRSM
Gibraltar
06.2021

Skills

  • Excellent Written and Verbal Communication
  • Building Customer Loyalty
  • Merchandising and Display
  • Delivery Arrangements
  • Operate Cash Register
  • Customer Inquiries
  • Energy and Physical Stamina
  • Engaging with Diverse Customers
  • Adaptable and Flexible
  • Safety and Cleanliness Standards
  • Positive Customer Engagement
  • Ability to Lift 40 Pounds

Languages

English
Native language
Spanish
Proficient
C2

Certification

RYA Powerboat Level 2

AM and A1 Motorcycle License

Timeline

Kiosk Worker

Rock Candy Ltd.
06.2022 - 09.2022

Catering Server

HMGOG
11.2021 - 12.2021

Bachelor of Arts - Joint Honours Music And Theatre

Royal Holloway, University of London

One AS At Grade B - Biology

Westside School

One A-Level At Grade A - Music

Bayside School

Two A-Levels At Grades A*, A - Spanish, Drama

Westside School

Grade 8 With Distinction - Female Vocals

G.A.M.P.A.

Grade 5 With Distinction, Reading Grade 6 - Music Theory

ABRSM
Emma Olivero Torres