Emma Olivero Torres
Gibraltar,Gibraltar
Overview
1
1
year of professional experience
1
1
Certification
Work History
Kiosk Worker
Rock Candy Ltd.
06.2022 - 09.2022
- Stocked merchandise, clearly labelling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
Catering Server
HMGOG
11.2021 - 12.2021
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to seating plan and event theme.
- Cleared dishes and glassware quickly following each course.
- Maintained flexible work schedule to meet event needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Prepared and maintained drink stations throughout catering events.
- Maintained clean and safe work environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Replenished condiments and other supplies at tables and service bars.
Education
Bachelor of Arts - Joint Honours Music And Theatre
Royal Holloway, University of London
United Kingdom06.2025
One AS At Grade B - Biology
Westside School
Gibraltar06.2022
One A-Level At Grade A - Music
Bayside School
Gibraltar06.2022
Two A-Levels At Grades A*, A - Spanish, Drama
Westside School
Gibraltar06.2022
Grade 8 With Distinction - Female Vocals
G.A.M.P.A.
Gibraltar06.2022
Grade 5 With Distinction, Reading Grade 6 - Music Theory
ABRSM
Gibraltar06.2021
Skills
- Excellent Written and Verbal Communication
- Building Customer Loyalty
- Merchandising and Display
- Delivery Arrangements
- Operate Cash Register
- Customer Inquiries
- Energy and Physical Stamina
- Engaging with Diverse Customers
- Adaptable and Flexible
- Safety and Cleanliness Standards
- Positive Customer Engagement
- Ability to Lift 40 Pounds
Languages
English
Native language
Spanish
Proficient
C2
Certification
RYA Powerboat Level 2
AM and A1 Motorcycle License
Timeline
Kiosk Worker
Rock Candy Ltd.
06.2022 - 09.2022
Catering Server
HMGOG
11.2021 - 12.2021
Bachelor of Arts - Joint Honours Music And Theatre
Royal Holloway, University of London
One AS At Grade B - Biology
Westside School
One A-Level At Grade A - Music
Bayside School
Two A-Levels At Grades A*, A - Spanish, Drama
Westside School
Grade 8 With Distinction - Female Vocals
G.A.M.P.A.
Grade 5 With Distinction, Reading Grade 6 - Music Theory
ABRSM
Similar Profiles
ARIEL MEZA MEDINAARIEL MEZA MEDINA
Server/Prep at Dewar’s Candy ShopServer/Prep at Dewar’s Candy Shop
Angela D. McNeelyAngela D. McNeely
Accounting Assistant /Operations Supervisor at Atkinson CandyAccounting Assistant /Operations Supervisor at Atkinson Candy
Angelis HimelyAngelis Himely
Sales Agent at Eye Candy LaserSales Agent at Eye Candy Laser
STUART JONESSTUART JONES
Head of Operations at Arena EntertainmentHead of Operations at Arena Entertainment
JASMINE BELLIDOJASMINE BELLIDO
Beach Attendant at Environmental DepartmentBeach Attendant at Environmental Department