Emma Olivero Torres
Gibraltar,Gibraltar
Overview
1
1
year of professional experience
1
1
Certification
Work History
Kiosk Worker
Rock Candy Ltd.
06.2022 - 09.2022
- Stocked merchandise, clearly labelling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
Catering Server
HMGOG
11.2021 - 12.2021
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to seating plan and event theme.
- Cleared dishes and glassware quickly following each course.
- Maintained flexible work schedule to meet event needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Prepared and maintained drink stations throughout catering events.
- Maintained clean and safe work environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Replenished condiments and other supplies at tables and service bars.
Education
Bachelor of Arts - Joint Honours Music And Theatre
Royal Holloway, University of London
United Kingdom06.2025
One AS At Grade B - Biology
Westside School
Gibraltar06.2022
One A-Level At Grade A - Music
Bayside School
Gibraltar06.2022
Two A-Levels At Grades A*, A - Spanish, Drama
Westside School
Gibraltar06.2022
Grade 8 With Distinction - Female Vocals
G.A.M.P.A.
Gibraltar06.2022
Grade 5 With Distinction, Reading Grade 6 - Music Theory
ABRSM
Gibraltar06.2021
Skills
- Excellent Written and Verbal Communication
- Building Customer Loyalty
- Merchandising and Display
- Delivery Arrangements
- Operate Cash Register
- Customer Inquiries
- Energy and Physical Stamina
- Engaging with Diverse Customers
- Adaptable and Flexible
- Safety and Cleanliness Standards
- Positive Customer Engagement
- Ability to Lift 40 Pounds
Languages
English
Native language
Spanish
Proficient
C2
Certification
RYA Powerboat Level 2
AM and A1 Motorcycle License
Timeline
Kiosk Worker
Rock Candy Ltd.
06.2022 - 09.2022
Catering Server
HMGOG
11.2021 - 12.2021
Bachelor of Arts - Joint Honours Music And Theatre
Royal Holloway, University of London
One AS At Grade B - Biology
Westside School
One A-Level At Grade A - Music
Bayside School
Two A-Levels At Grades A*, A - Spanish, Drama
Westside School
Grade 8 With Distinction - Female Vocals
G.A.M.P.A.
Grade 5 With Distinction, Reading Grade 6 - Music Theory
ABRSM