Summary
Work History
Education
Timeline
Generic

Francesca Lee

Gibraltar

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Driving Instructor

Hill Starts
Gibraltar
2021 - Current
  • Organized and conducted driving lessons for new drivers, teaching basic operations of a vehicle.
  • Provided feedback to students on their performance and provided advice on areas needing improvement.
  • Explained the rules of the road in detail and demonstrated proper driving techniques.
  • Evaluated student's progress during each lesson and documented results in reports.
  • Assisted students in preparing for their driver's license examinations by providing practice tests.
  • Helped build confidence in novice drivers by encouraging positive reinforcement during lessons.

Control Room Operator

J.T Security
Gibraltar
2019 - 2021
  • Monitored and tracked the progress of equipment in process, ensuring that all operations were running smoothly.
  • Performed routine maintenance on equipment, troubleshooting issues as they arose.
  • Maintained accurate records of data related to production processes and ensured quality control standards were met.

Security Officer

Admiral Security
Gibraltar
2017 - 2019
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Confirmed visitor identification prior to granting entry into the building.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.

Security Officer

Admiral Security
Gibraltar
2017 - 2019
  • Checked for safety hazards and took corrective action when necessary.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Provided escorts for visitors as needed throughout the facility.
  • Maintained accurate logs of all security related activities.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.

Customer Service Representative

C.M.C.I
Gibraltar
2013 - 2015
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Educated customers on special pricing opportunities and company offerings.

Chat Moderator

Coral Group/Gala Bingo
Gibraltar
2008 - 2011
  • Monitored live chat sessions to ensure compliance with company policy and guidelines.
  • Provided customer service assistance in a professional and courteous manner.
  • Created reports on customer interactions, activity levels and other relevant metrics.
  • Performed daily maintenance tasks such as creating accounts, deleting spam, monitoring content.
  • Assisted with moderating forums, message boards and other social media platforms related to the company's products and services.

Education

Malory Secondary School
Lewisham, United Kingdom

C.L.A.I.T - I.T

Kent County Collage
Kent

First Aid At Work A.E.D Certificate

St Johns First Aid
Gibraltar Training Center

Timeline

Driving Instructor

Hill Starts
2021 - Current

Control Room Operator

J.T Security
2019 - 2021

Security Officer

Admiral Security
2017 - 2019

Security Officer

Admiral Security
2017 - 2019

Customer Service Representative

C.M.C.I
2013 - 2015

Chat Moderator

Coral Group/Gala Bingo
2008 - 2011

Malory Secondary School

C.L.A.I.T - I.T

Kent County Collage

First Aid At Work A.E.D Certificate

St Johns First Aid

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Francesca Lee