Gabriele Buzzanca
Callejon Del Moro, Huerta Del Moro 3,Campamento, San Roque, Cadiz, Spain
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organisational skills and willingness to take on added responsibilities to meet goals.
Languages spoken:
Italian - native
English - proficient
Spanish - proficient
French - basic
Overview
9
9
years of professional experience
Work History
Customer Protection Analyst
Entain
04.2023 - Current
- Conducting detailed investigations of client accounts to detect money laundering risks and potential vulnerable gamblers.
- Inbound and outbound contact of customers in order to address potential Safer Gambling, Affordability or Financial Crime concerns.
- Handling sensitive client information and dealt with vulnerable clients in a calm, professional and empathetic manner.
- Using judgement and analysis to evaluate client responses and apply appropriate controls to mitigate risks in a timely manner.
- Working well in a team setting, providing support and guidance.
- Successful working within tight deadlines and a fast-paced environment.
- Using critical thinking to break down problems, evaluate solutions and make decisions.
High Value Player Support Representative
888 Holdings
07.2022 - 04.2023
- Sought source-of-funds from clients in order to ensure compliance with anti-money-laundering laws.
- Followed-up on proof of address and identification requests made to clients to ensure adherence to company policy.
- Gave bonuses to High Value Players as incentive.
- Managed re-opening and closing of client accounts to investigate account status.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Translated templates for various departments from English to Italian.
Sales Executive and Account Manager
My Chicken Door-ChickenGuard
05.2021 - 05.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships in Italy, Spain and Portugal.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Barista
Costa Coffee
02.2020 - 08.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
Waiter
Zoca Tavern Restaurant
11.2019 - 12.2019
- Displayed enthusiasm and promoted excellent service to customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Shop Assistant
Kedhma Store
10.2019 - 11.2019
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Chef
The Hendrix Pub and Restaurant
06.2019 - 08.2019
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Coordinated with team members to prepare orders on time.
Call Centre Operator
Almaviva Contract SRL
08.2017 - 06.2019
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Chef Assistant/Kitchen Porter
Satay Bar Thai Restaurant
06.2016 - 08.2016
Line Chef
Wahaca Mexican Restaurant
11.2015 - 04.2016
Chef/Kitchen Porter
Dirty Burgers Restaurant
08.2015 - 10.2015
Line Chef
Casa Morita Mexican Restaurant
09.2014 - 06.2015
Education
High School Diploma -
Technical Institute of Tourism I.T.T. Marco Polo
Palermo, Italy 2012
Skills
- Acclimated to working in intense environments
- Proven ability to work independently and as part of a team
- Ability to handle sensitive client information effectively in a calm, professional and empathetic manner
- Professional telephone demeanor
- Calm and professional under pressure
Driving license
Class 'B'
Timeline
Customer Protection Analyst
Entain
04.2023 - Current
High Value Player Support Representative
888 Holdings
07.2022 - 04.2023
Sales Executive and Account Manager
My Chicken Door-ChickenGuard
05.2021 - 05.2022
Barista
Costa Coffee
02.2020 - 08.2020
Waiter
Zoca Tavern Restaurant
11.2019 - 12.2019
Shop Assistant
Kedhma Store
10.2019 - 11.2019
Chef
The Hendrix Pub and Restaurant
06.2019 - 08.2019
Call Centre Operator
Almaviva Contract SRL
08.2017 - 06.2019
Chef Assistant/Kitchen Porter
Satay Bar Thai Restaurant
06.2016 - 08.2016
Line Chef
Wahaca Mexican Restaurant
11.2015 - 04.2016
Chef/Kitchen Porter
Dirty Burgers Restaurant
08.2015 - 10.2015
Line Chef
Casa Morita Mexican Restaurant
09.2014 - 06.2015
High School Diploma -
Technical Institute of Tourism I.T.T. Marco Polo
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