Ioana-Lavinia Ştefan
Chiajna
Summary
Dynamic Senior Customer Due Diligence Analyst at 888 SPARKWARE, skilled in risk assessment and anti-money laundering. Proven track record in enhancing compliance processes and training teams, while effectively managing high-risk profiles. Adept at open source research and quality auditing, ensuring regulatory adherence and fostering a culture of continuous improvement.
Overview
15
15
years of professional experience
Work History
Senior Customer Due Diligence Analyst
888 SPARKWARE/ Evoke Plc. Holdings
Bucharest, Romania
07.2024 - Current
- Operating the company’s due diligence, anti-money laundering and responsible gambling procedures and processes
- Making decisions on customer risk assessment, responsible gambling, and affordability profiles
- Reviewing and acting on the information gathered by profiling and relaying this information, along with any player safety or money laundering concerns that you identify, to relevant stakeholders
- Owning and maintaining a master list of all higher-risk customer profiles and recording actions taken for audit purposes
- Preparing comprehensive data for daily meetings to review high-risk profiles and owning the outputs
- Supporting the Compliance Ops Manager, ensuring the prioritization of Compliance Ops Team workload on a daily basis.
- Supporting the Compliance Ops Manager by completing delegated tasks.
- Quality auditing and assessing output from the Compliance Ops Team, arranging the necessary feedback for the Compliance Ops Manager and Head of Compliance Operations.
- In the absence of the Compliance Ops Manager, acting as the initial point of escalation of Enhanced Due Diligence reviews and Source of Funds investigations.
- Advising Customer Services and VIP teams and helping them to develop their knowledge of customer due diligence requirements.
- Trialling new risk tools in the market & providing feedback to management in order to prepare business cases to identify if the new risk tools would be beneficial to the operation.
- Using external and internal resources and conducting open source research in order to identify customer profiles and mitigate AML risk by verifying and investigating SOF
- Ensure accurate and complete internal documents are maintained in order to meet internal standards and industry regulations.
- Acting as a point of escalation for customer due diligence related matters to the team and to the wider business
- Working to productivity and efficiency KPIs and taking action to improve where necessary
- Providing direction and setting an example to the wider Compliance Ops team and working on their development with the support of a Compliance Operations Manager.
- Ad-hoc tasks at the request of the business to drive strategic initiatives
Customer Due Diligence Analyst
888 SPARKWARE
05.2021 - 06.2025
- Using external and internal resources and conducting open source research in order to identify customer profiles and mitigate AML risk by verifying and investigating Source of Funds (SOF)/ Source of Wealth (SOW)
- Ensure that all investigations are completed in a timely and efficient manner;
- Requesting customer SOF/ SOW documents to meet internal standards & industry regulations;
- Where required, escalate complex AML issues to the Customer Due Diligence Operations Manager and Customer Due Diligence Director for resolution, generating relevant management information at a summary level;
- Updating or amending risk limits applicable to account statuses for both specific customer accounts and general Company limits;
- Trialing new risk tools in the market & providing feedback to management in order to prepare business cases to identify if the new risk tools would be beneficial to the operation;
- Assisting with compiling information for regulatory audits to maintain client information in accordance with the Data Protection policy;
- Advising Customer Services and VIP teams and helping them to develop their knowledge of customer due Diligence requirements to perform additional tasks as required by the Team Leader and Management of Customer Safety and Due Diligence department;
- AML reports & other reports used to monitor and control risk management.
Coordinator KYC CDN
SGEBS
12.2019 - 05.2021
- Company Overview: Bd. Preciziei, Nr. 24, Westgate, H4 Building
- Responsible for the operational supervision of a CDN team;
- Provides operational support for this team;
- In collaboration with the Team Leader, the team's responsibility and ensures the proper distribution of tasks (reallocation of files between analysts);
- Performs day-to-day controls, as well as Permanent Supervision controls;
- Supervises the rise in skills of newcomers (workshadowing and controlled production);
- Coordinates the escalation of questions to the customer, and ensures the correct communication of answers to his team;
- Assists the Team Monitors Leader in the operational activity of the team according to the phases and objectives of the project (supervision through productivity and quality reports, management of TCO reports, monitoring of customer's specific requests, etc.);
- Implements, under the responsibility of Team Leader, the action plans necessary to improve productivity and/or quality among the analysts of his team;
- Ensures the back-up of the Team Leader in his absence.
- Bd. Preciziei, Nr. 24, Westgate, H4 Building
Assistant analyst KYC
SGEBS
07.2018 - 11.2019
- Company Overview: Bd. Preciziei, Nr. 24, Westgate, H4 Building
- Review customer filmes in order to identify missing or non-compliant documents;
- Request missing documents, as per Know Your Customer (KYC) procedures;
- Retrieve and endorse documents in order to validate customer file;
- Reports compliance risks identified according to the legal framework;
- Performs periodic compliance checks in order to monitor and verify compliance with legal provisions;
- Provides support in preparing the documentation necessary to obtain the authorizations required by the regulations;
- Keeps track of all non-compliant customer files and follows-up on their remediation.
- Bd. Preciziei, Nr. 24, Westgate, H4 Building
Junior Financial Officer
AXI FINANCE IFN S.A.
11.2017 - 07.2018
- Provide customer support by phone, chat, and email;
- Processing and solving problems faced by the customers when using the credit card;
- Informing clients about payment amounts;
- Inserting all the information obtained from the client into the company's information system;
- Verifying the truthfulness and correctness of the information introduced inca the information system;
- Using and updating the database with the necessary information about old / new / potential clients;
- Transmitting to the direct manager the information about: notifications or complaints received from clients;
- Accepting personal standards, notions of communication and behavior valid in any department of the company.
Cashier
Interbrands, Philip Morris Otopeni division
09.2017 - 11.2017
- Cash receipts, checking correspondence amounts, handing over receipts to the bank, checking and managing tax documents
PC Operator
Interbrands, Philip Morris Otopeni division
06.2017 - 09.2017
- Data processing, validation and verification
Assistant manager
Smart Corporation Group
12.2016 - 06.2017
- Events management, translation, Facebook management, public relations, stock verification, database administration, company promotion, etc.
Trade worker
S.C. DEEA TOP ONE S.R.L.
07.2016 - 10.2016
- Ensuring product stock, serving customers, ordering products in the shelves.
Salesman
Avon Cosmetics
01.2010 - 12.2012
- Promotion of products and attraction of as many customers as possible
Education
Bachelor's Degree - Political Sciences
University of Bucharest
Bucharest01.2019
Calification / diploma obtained -
"Ion Luca Caragiale" National College
Ploiesti01.2016
School with grades I-VIII -
George Coşbuc
Ploieşti01.2012
Skills
- Microsoft Office
- Risk assessment
- Customer due diligence
- Anti-money laundering
- Source of funds investigation
- Regulatory compliance
- Team leadership
- Open source research
- Quality auditing
- Communication skills
- Problem solving
- Training and development
- Background checks
- Investigative research
- Know your customer
- Sanctions screening
- Analytical skills
- Attention to detail
- Multitasking
- Continuous improvement
- Active listening
- Team collaboration
- Adaptability
- Multitasking Abilities
- International regulations
- Problem-solving aptitude
- Quality tracking
- Reliability
- Organizational skills
- Evaluation Skills
Personal Information
- Date of Birth: 01/08/97
- Gender: female
- Nationality: Romanian
Personal Skills And Competences
Romanian native speaker, English speaker, Communicative, open to proposals, convincing, polite, well-organized, Microsoft Office, ACAMS Certificate, Lean Six Sigma Belt, International Houston French courses - A2 and B1 levels, Driving license
Language
English
First Language
Timeline
Senior Customer Due Diligence Analyst
888 SPARKWARE/ Evoke Plc. Holdings
07.2024 - Current
Customer Due Diligence Analyst
888 SPARKWARE
05.2021 - 06.2025
Coordinator KYC CDN
SGEBS
12.2019 - 05.2021
Assistant analyst KYC
SGEBS
07.2018 - 11.2019
Junior Financial Officer
AXI FINANCE IFN S.A.
11.2017 - 07.2018
Cashier
Interbrands, Philip Morris Otopeni division
09.2017 - 11.2017
PC Operator
Interbrands, Philip Morris Otopeni division
06.2017 - 09.2017
Assistant manager
Smart Corporation Group
12.2016 - 06.2017
Trade worker
S.C. DEEA TOP ONE S.R.L.
07.2016 - 10.2016
Salesman
Avon Cosmetics
01.2010 - 12.2012
Bachelor's Degree - Political Sciences
University of Bucharest
Calification / diploma obtained -
"Ion Luca Caragiale" National College
School with grades I-VIII -
George Coşbuc