Jamie Lee García Puyol

Gibraltar

Summary

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines. Availabe for immediate start if given the chance.

Overview

years of professional experience

Work History

Customer Agent

DHL Gibraltar

03.2020 - 07.2022

Identified, monitored and resolved potential problematic customer issues.
Maintained open lines of communication with external and internal customers.
Communicated with customer to understand needs and concerns.
Developed solutions for customer independently and with manager.
Responded to customer requests for products, services, and company information.
Developed customer service policies and procedures to meet and exceed industry service standards.
Processed customer service orders promptly to increase customer satisfaction.
Managed timely and effective replacement of damaged or missing products.
Developed and updated databases to handle customer data.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered prompt service to prioritize customer needs.

Education

Gcse - Maths,English,English Literatura,Spanish,Italian

Westside Comprehensive School, Gibraltar

Grade 1,2 and 3 in Audio typing and Word processing.

English London Board -

Gibraltar College, Gibraltar

Gcse/As - Child Development/Spanish

Westside Comprehensive, GIBRALTAR

Skills

Information Security
Telephone skills
Professional telephone skills
Superb problem-solving skills
Training skills

IT skills
Word processing skills
Clerical skills
Telephone operation
Telephone and email etiquette

Timeline

Customer Agent - DHL Gibraltar

03.2020 - 07.2022

Westside Comprehensive School - Gcse, Maths,English,English Literatura,Spanish,Italian

Gibraltar College - English London Board,

Westside Comprehensive - Gcse/As, Child Development/Spanish