JO BALDWIN

• Serving regular daily clientele as well as additional high customer volumes during special events, day, nights and weekends. (weddings, private parties, Sunday carvery, golf tournaments etc.)
• Developed loyal clientele by consistently delivering excellent service and engaging in varied and friendly conversation.
• Managing payment handling duties (cash and member accounts) accurately and responsibly.
• Efficiently opening and closing of the bar and coffee station according to established procedures.
• Maintained a clean and organised workspace, ensuring compliance with health and safety regulations.
• Flexible working in additional areas as and when necessary (kitchen/Dining Rooms)
• Working within a team environment in ensuring excellent service and customer satisfaction.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

Part time bar work in popular local Sports Pub evenings and weekends. Mixed ages clientele.

• Served high customer volumes during special events, evenings and weekends.
• Increased customer satisfaction by providing excellent service.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

Full time employment. Skilled job working with all manner of people from the young/elderly, healthy/disabled, offender/solicitor, welfare recipient/local Councillor etc.

Working within a team to ensure excellent public service within limiting boundaries. Empathy, kindness, patience, sense of humour, accuracy, hardworking ethos, resilience = all essential qualities.

Working part time evenings and weekends in a popular High Street restaurant.

Responsibilities:- Barista weekend am. Bartender week pm and weekends noon/pm. Some waitressing as and when necessary.

Promoting the sale of Italian food and drink items on sale in the onsite shop.

• Developed loyal clientele by consistently delivering excellent service and engaging in varied and friendly conversation.
• Managing payment handling duties accurately and responsibly.
• Efficiently opening and closing of the bar and coffee station according to established procedures.
• Maintained a clean and organised workspace, ensuring compliance with health and safety regulations.
• Ensuring (bar/barista) service area fully prepared for each shift, stocktaking/restocking/inventory check. (Annual, Periodic, Continuous, Spot check - reporting to Manager)
• Flexible working in additional areas as and when necessary
• Working within a team environment in ensuring excellent service and customer satisfaction.
• Contributed to a positive work environment through effective teamwork and communication with colleagues