Joanne Guyver
Senior FP&A Analyst
Casares
Summary
Senior FP&A Analyst with 14 years experience in the Gaming Industry gaining extensive knowledge in all areas of the business from Customer Services to Financial planning, budgeting, and forecasting.
Proven track record in conducting in-depth variance analysis, managing financial reporting and optimising financial processes.
Strong proficiency in Excel and excellent communication skills to effectively collaborate with Key stakeholders and Senior management teams
Committed to driving financial performance and enhancing business value through data-driven analysis.
Overview
37
37
years of professional experience
Work History
Senior FP&A Analyst
Entain Group
03.2017 - Current
- Analysing current and historic trends to assist in Budgeting and re-forecasting process for the UK Digital Brands; Ladbrokes, Coral, Gala, Foxy, UK Party, UK Bwin, UK Sportingbet and Gamebookers
- Calculation of the Daily Phasing for the UK Digital Brands, analysing daily, payday, weekly and seasonal trends to provide an accurate Daily Phasing of the budgeted and re-forecasted data and liaising with key stakeholders for input and sign off
- Uploading Budget and re-forecasts into Teradata and ensuring accuracy and reconciliation of each KPI loaded
- Retrieving and organising data into required reporting formats for comparison and variance analysis in order to identify and manage key variance drivers
- Review and analysis of Daily UK Trading report KPIs, trends and variances for business opportunities and improvement
- Timely delivery of daily, weekly and monthly ad hoc reports tailored to specific stakeholder needs.
- Maintaining Financial data base for all UK Digital Brands for all key KPIs
- Attending Trading meetings for all Digital UK Brands to provide support and analysis
- Maintaining and developing Business partnering relationships with all Gaming Key stakeholders and teams
Customer Support Team Leader
Entain Group
03.2014 - 02.2017
- Promoted to Team Leader of Customer Service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Managing of approximately 12 - 15 customer service agents each shift to ensure effectiveness of the Contact centre.
- Resource management, real time management of resource and their allocation based on traffic demand
- First line escalation for agent queries
- Provided first time resolution for escalated complaints, assessing commercial value and customer retention of each contact whilst proactively providing resolutions
- Trained new team members on service techniques and to provide excellence as a support standard
VIP Premium Agent
William Hill Online
10.2010 - 03.2014
- Receiving and accurately processing of telephone Sporting bets from the Premium/High Value customers
- Providing customers with results and information relating to betting opportunities and sporting events
- Ensuring full compliance with the Gambling Commission's requirements and recognising Social Responsibility situations and handling accordingly
Credit Controller (Maternity Cover)
William Hill Online
11.2011 - 06.2012
- Approached by the company due to my accounting background to undertake a six month secondment
- Recovering of Credit Account debt in accordance with agreed processes including bankruptcy, deceased accounts and third party contacts via verbal and written communications
- Weekly management of customer Credit Accounts statements and issuing of payment instructions to the Finance Department
- Responsible for the suspension or activation of accounts based on payments received
- Achieving 'gold' call quality throughout the six month secondment
Finance Manager
Blaze Neon Limited
08.1987 - 07.2008
- Managed and supervised six accounting staff within the office to ensure timely and accurate reporting of all KPIs
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Production of Management accounts
- Oversaw and authorised all Purchase Ledger Payments
- Managed Credit control and Debt Collection through written and verbal communications and legal action
- Responsible for six payrolls (monthly/weekly) over three cost centres
- Processing and submission of HMRC returns, End of Year PAYE returns, Year end P11d's, Monthly PAYE returns
- Processing and submission of Quarterly Group VAT returns, EC sales and Intrastat returns
- Company stakeholder pension scheme Administrator
- Private Medical Health Administrator
Education
Association of Accounting Technicians -
East Kent Collge
Broadstairs 04.2001 -
Secondary Education -
Hartsdown Secondary School
Margate 04.2001 -
Skills
Budgeting and Forecasting
Financial Planning
Revenue Forecasting
Management Reporting
Financial Analysis
Variance Analysis
Stakeholder Management
Business Partnering
Teamwork and Communication
Timeline
Senior FP&A Analyst
Entain Group
03.2017 - Current
Customer Support Team Leader
Entain Group
03.2014 - 02.2017
Credit Controller (Maternity Cover)
William Hill Online
11.2011 - 06.2012
VIP Premium Agent
William Hill Online
10.2010 - 03.2014
Association of Accounting Technicians -
East Kent Collge
04.2001 -
Secondary Education -
Hartsdown Secondary School
04.2001 -
Finance Manager
Blaze Neon Limited
08.1987 - 07.2008
Similar Profiles
Sravani NaraSravani Nara
Customer service manager at Entain GroupCustomer service manager at Entain Group
Tamas CsibriTamas Csibri
Senior Customer Service Agent at Entain GroupSenior Customer Service Agent at Entain Group
Lucas PereiraLucas Pereira
Key Account Manager at Entain GroupKey Account Manager at Entain Group