JUDE THOMAS
Gibraltar
Summary
Creative and organised professional with a background in marketing, graphic design, property management, and operations support. While completing formal education, gained valuable practical experience through internships and project roles in youth work and project management. Since then, i did build a strong portfolio across hospitality, property, and insurance sectors, combining creative skills with solid administrative and client-facing experience. Skilled in managing workflows, producing branded content, and supporting marketing campaigns from concept to delivery. Comfortable working independently or within a team, with a hands-on approach to both creative and operational tasks.
Overview
19
19
years of professional experience
Work History
Lettings Agent & Marketing Executive
Savills
02.2025 - Current
- Managed rental listings, viewings, and tenancy agreements for high-end properties
- Created digital marketing materials and coordinated social media campaigns
- Liaised with landlords, tenants, photographers, and suppliers
- Maintained property data and CRM lead tracking
- Supported marketing strategy and campaign reporting
- Conducted market research to advise on rental pricing and demand trends
- Negotiated tenancy terms and ensured compliance with legal requirements
- Coordinated property inspections and handled maintenance requests
Freelance Graphic Designer
01.2016 - Current
- Designed websites, logos, brochures, packaging, and social media content for diverse clients
- Managed projects from brief to delivery, across print and digital platforms
- Delivered bespoke branding solutions tailored to client needs
- Handled client presentations and incorporated feedback into designs
- Coordinated with printers and digital platforms to ensure quality output
- Maintained up-to-date knowledge of design trends and software updates
- Created content calendars for social media campaigns
- Developed multimedia presentations for promotional events
Insurance Broker
Somerset Bridge
12.2023 - 02.2025
- Advised clients on car and home insurance policies tailored to needs and budget
- Managed policy renewals, cancellations, and claims documentation
- Provided customer support through phone, email, and face-to-face
- Utilized internal CRM system daily to maintain customer records and monitor policy progress
- Collaborated across departments to resolve complex claims and ensure compliance
- Monitored regulatory updates to maintain compliance and recommend policy adjustments
- Followed up on outstanding claims and liaised with insurers to expedite settlements
- Delivered presentations to clients about policy options and benefits
Front Office Supervisor
The Elliot Hotel
10.2022 - 12.2023
- Oversaw daily front desk operations and managed the reception team
- Handled guest inquiries, feedback, and special requests
- Prepared operational and financial reports for management
- Coordinated with housekeeping and maintenance teams
- Trained new front office staff and monitored performance metrics
- Implemented new booking procedures to improve efficiency
- Managed conflict resolution with guests and ensured high satisfaction levels
- Assisted in budgeting and inventory control for front desk supplies
Assistant Manager
Hotel The Standard
01.2018 - 01.2022
- Supervised front-of-house staff and daily hotel operations
- Assisted with budgeting, recruitment, and staff training
- Ensured high standards of guest service and operational efficiency
- Conducted regular performance reviews and coached team members
- Coordinated with marketing to promote hotel events and offers
- Oversaw compliance with health and safety regulations
- Developed schedules to optimise staffing during peak periods
- Managed vendor relationships for hotel supplies and services
Packaging Designer & Creative Artworker
Freelance
01.2020 - 01.2020
- Developed packaging concepts and promotional materials adhering to brand guidelines
- Prepared print-ready artwork under tight deadlines
- Collaborated with clients and printers to refine designs
- Ensured all designs met regulatory and safety standards
Graphic & Web Designer / Marketing Executive (Freelance)
C&C Company
01.2019 - 01.2020
- Delivered visual identity, web design, and marketing assets
- Worked closely with copywriters, photographers, and developers
- Managed website updates and content revisions
- Developed brand guidelines and ensured compliance across materials
Graphic Design and Marketing
Brook Green Hotel - Freelance
11.2018 - 11.2019
- Produced branded designs and illustrations for hotel marketing materials
- Collaborated with management and departments to maintain brand consistency
- Developed promotional campaigns aligned with hotel events
- Managed print and digital advertising assets
Head Concierge
Hotel Indigo
01.2014 - 01.2018
- Supervised concierge team and managed guest services
- Coordinated transportation, reservations, and special requests
Project Manager
Advocacy in Barnet
01.2012 - 01.2014
- Led internal administrative projects and improved filing systems
- Coordinated meetings, communications, and reporting
Sales & Marketing Representative (Internship)
Saturn Solutions
01.2010 - 01.2011
- Delivered product demonstrations and customer service support
- Managed inventory and merchandising displays
Youth Worker Manager (Internship)
UK (Various Projects)
01.2007 - 01.2009
- Developed and led youth engagement programs and activities
- Evaluated candidates for employment and training roles
Education
BA Hons - Graphic Design & Illustration
University of Hertfordshire
01.2014
A Levels - Art & Design
London Academy
01.2009
Art & Design Double Tech Course - undefined
01.2007
GCSEs - undefined
London Academy
01.2006
Skills
- Customer Service Sales Property Lettings & Management
- Adobe Photoshop, Illustrator, InDesign
- Hospitality Systems: Opera, Maxton Booking, Rezylx
- Office Tools: Excel, Word, Numbers
- Social Media Content Creation
- Fluent in English Team Supervision Problem Solving CRM Systems
- Customer service
- CRM software
- Property marketing
- Social media
- Campaign planning
- Digital marketing
- Social media engagement
- Illustration
- Adobe creative suite
- Web design
- Packaging design
- Branding
Timeline
Lettings Agent & Marketing Executive
Savills
02.2025 - Current
Insurance Broker
Somerset Bridge
12.2023 - 02.2025
Front Office Supervisor
The Elliot Hotel
10.2022 - 12.2023
Packaging Designer & Creative Artworker
Freelance
01.2020 - 01.2020
Graphic & Web Designer / Marketing Executive (Freelance)
C&C Company
01.2019 - 01.2020
Graphic Design and Marketing
Brook Green Hotel - Freelance
11.2018 - 11.2019
Assistant Manager
Hotel The Standard
01.2018 - 01.2022
Freelance Graphic Designer
01.2016 - Current
Head Concierge
Hotel Indigo
01.2014 - 01.2018
Project Manager
Advocacy in Barnet
01.2012 - 01.2014
Sales & Marketing Representative (Internship)
Saturn Solutions
01.2010 - 01.2011
Youth Worker Manager (Internship)
UK (Various Projects)
01.2007 - 01.2009
A Levels - Art & Design
London Academy
Art & Design Double Tech Course - undefined
GCSEs - undefined
London Academy
BA Hons - Graphic Design & Illustration
University of Hertfordshire
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