Karishma Sabhanani Chanchlani
Gibraltar
Summary
Dynamic and versatile professional with extensive experience across sales, administration, insurance, and human resources. Proven ability to adapt to diverse roles and industries, delivering exceptional results in customer service, operational efficiency, and team collaboration. Strong skills in relationship management, organizational processes, and problem-solving, combined with a deep understanding of business functions and regulatory compliance. Adept at streamlining workflows, supporting cross-functional teams, and driving performance improvements. Passionate about contributing to organizational success through a proactive and detail-oriented approach.
Overview
8
8
years of professional experience
Work History
People Operations Administrator
Lottoland
Gibraltar
07.2021 - 07.2024
- Maintain and update the HR information system (HRIS) with employee data, ensuring accuracy and confidentiality.
- Assist with HR-related documentation such as contracts, policies, and procedures.
- Organize and coordinate onboarding and offboarding processes.
- Support pre-employment checks, such as reference and background verifications.
- Support onboarding processes for international hires by coordinating work permit approvals.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Coordinate and manage employee benefits, such as healthcare, pensions, and other perks
- Ensure HR policies and practices align with employment laws and regulations.
- Input payroll data into the payroll software or system.
- Act as a point of contact to provide auditors with requested documents or data promptly.
- Generate reports and analytics as required to support decision-making.
Sales Assistant
S.M.Seruya Limited
Gibraltar
07.2019 - 07.2020
- Provided education to clients on skin care and application
- Attended product training classes and seminars to help reach personal and team sales goals
- Recommended products based on skin type assessment
- Maintained a clean and organized department according to company guidelines
- Consulted clients with appropriate cosmetic regimen
- Assisting shoppers to find the goods and products they are looking for
- Stocking shelves with merchandise
- Answering queries from customers
- Giving advice and guidance on product selection to customers
Sales Assistant
Boutique Pandora (Essardas Management)
Gibraltar
05.2019 - 07.2019
- Communication and customer service skills to deal with clients and keep them happy
- Offer advice and recommendations based on customer needs and preferences.
- Technical skills for operating point of sales systems and stock checking systems
- Introducing Pandora promotions and opportunities to customers
- Taking payments for goods, and issuing receipts and guarantees
- Actively involve in the receiving of new shipments
- Stocking shelves with merchandise
Internship - Commercial Assistant
Capurro Insurance
Gibraltar
07.2018 - 09.2018
- Examining insurance proposals
- Collecting background information and assessments of risk
- Analyzing statistical data using specialist computer programs
- Writing quotes and negotiating the terms with brokers and clients
- Determining premiums
- Deciding the wording of policies
- Preparing insurance policy terms and conditions
- Liaising with insurance brokers and customers
- Approach clients via cold calling, face to face and direct mail to inquire about their insurance situations and future needs
- Explain the differences in policy specifics so clients can make informed decisions about their purchases
- Respond to clients' questions and complaints
Administration Assistant
Music Corner Limited
Gibraltar
10.2016 - 09.2017
- Provided administrative support to management team.
- Processing staff payrolls, keeping account of finances and updating staff files
- Reconciling accounts payable invoices for payment
- Performed bookkeeping/light accounting duties including posting account receivables, preparing cheques for payables and reconciling bank account .
- Gather and organize relevant documents such as financial statements, invoices, receipts, contracts, and payroll records for auditors.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Performed data entry tasks accurately within specified timeframes.
- Organized and maintained files, including electronic records.
- Continually meet and exceed the operational and administrative expectations of employers
- Provide accurate administration of all paperwork generated at Office level
- Coordination with landlord and tenants during the rent payment of Basantani Holdings
Internship
I.E.S Adeje Los Olivos
Tenerife
- Developed lesson plans and daily classroom activities
- Developed academic strategies to improve student self-sufficiency
- Identified the needs of learners and if necessary adapted course content and delivery style to meet their needs
- Guided children during class in the use of proper language and manners
- Assisted teachers with schedule management and class preparation
- Performed outstanding customer service
Education
Masters - Degree in Teacher Training in Business Economics
University of La Laguna
Tenerife (Canary Islands)01.2017
Bachelor of Business Administration - B.B.A
ST. Xaviers College
Jaipur, India01.2015
Diploma of Spanish as a Foreign Language - DELE LEVEL B1
Instituto Cervantes
New Delhi01.2015
Higher Secondary Education - Baccalaureate in Commerce
Step By Step High School
Jaipur, India01.2012
Secondary Education - English, Maths
Step by Step High School
Jaipur, India01.2010
Skills
- Proactive Management
- Improvement Driven
- Positive Approach
- Solution Focused
- Attention to Detail
- Dedication and Enthusiasm
- Customer relationship development
- Employee engagement
- Customer support
Softwares
- MIcrosoft Office
- Atlassian and Confluence
- EasyPay
- HR software - Cezanne and Dayforce
- EPOS
Languages
English
First Language
Spanish
Proficient (C2)
C2
French
Elementary (A2)
A2
Hindi
Proficient (C2)
C2
Hobbies and Interests
- Yoga
- Travelling
- Hiking
- Zumba
Timeline
People Operations Administrator
Lottoland
07.2021 - 07.2024
Sales Assistant
S.M.Seruya Limited
07.2019 - 07.2020
Sales Assistant
Boutique Pandora (Essardas Management)
05.2019 - 07.2019
Internship - Commercial Assistant
Capurro Insurance
07.2018 - 09.2018
Administration Assistant
Music Corner Limited
10.2016 - 09.2017
Internship
I.E.S Adeje Los Olivos
Masters - Degree in Teacher Training in Business Economics
University of La Laguna
Bachelor of Business Administration - B.B.A
ST. Xaviers College
Diploma of Spanish as a Foreign Language - DELE LEVEL B1
Instituto Cervantes
Higher Secondary Education - Baccalaureate in Commerce
Step By Step High School
Secondary Education - English, Maths
Step by Step High School
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