Kelly Cunningham
Gibraltar
Summary
A focused Project Manager with vast experience across banking and financial service institutions and a strong background in software implementations. A Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritising greater organisational efficiency.
Overview
24
24
years of professional experience
Work history
Project Manager
Gibraltar International Bank
Gibraltar
2023.08 - Current
- Drafted accurate weekly management reports to illustrate project timelines and progress.
- Analysed business processes, systems and data to identify opportunities for enhancement and efficiency.
- Produced written documentation and visual presentations to report data to influence key stakeholders.
- Documented process flows and implemented requirements for functional improvements.
- Delivered end-to-end IT systems and business change projects in line with project specifications.
- Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
- Led technical delivery teams to deliver high-quality solutions within agreed timescales.
- Developed and maintained project timescales, providing contingency planning to support timely completion.
- Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
- Delivered products and services in line with agreed arrangements and contracts.
- Used project management tools and techniques for positive, successful outcomes.
Project Manager
Evo Payments
2022.09 - Current
- Accountable for the the implementation and delivery of payments industry related projects
- Key Responsibilities
- Accountable for delivery of assigned projects to time, budget and quality, subject to change control
- Support the PgMO team members in all aspects of project analysis and implementation against the online/mobile roadmap for the company
- Support Business Analysts in gathering requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
- Identify, track and resolve Risks, Issues and Actions for assigned projects
- Drive and challenge business units on their assumptions of how they will successfully execute their plans and commitments, leading by example to encourage commitment from the wider team to deliver to challenging timescales
- Strong analytical skills , including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
- Liason between businnes units (internal and external clients), technology and support teams, taking responsibility as primary contact.
Senior Transactions Administrator - Project Manager
Trusted Novus Bank
2020.04 - 2022.09
- Card transaction management and implementration of new consumer and business debit and credit cards along with a card management portal
- Key Responsibilities
- Managed the full implementation of a 3DS migration project to a new ACS provider and
- Visa, following the creation and implementation of working procedures along with training of the staff I was then able to hand over the day-to-day tasks of 3DS to BAU
- Managed and delivered a new contactless debit and credit card project including completion of technical documentation, maintaining relationships with the scheme (Visa), 3rd party payment processor and card bureau
- Managed both internal and stakeholders by holding regular meetings to provide project status updates along with delegating tasks specific to each Department/area to ensure the project remained within the specified budget and timeframe
- Responsible for keeping up to date with Visa rules and mandatory requirements, ensuring these are communicated to the business and implementation planned within
- Page 1 the specified timeframes with the relevant parties
- Management of the implementation of new 8-digit BINS and in-turn managed the release of existing 6-digit
- BINs and decommission project
- Set up and testing including rules and alerts in both 3DS and transaction monitoring software
- Completion of Standard Operating Procedures and Working Procedures
- Completion of training plans and training sessions completed with internal teams on the new software and client app
- Key Achievements
- Completion and crtification in Financial Crime and terrorism, AML, Anti bribery and corruption annually
Implementation Associate
IDT Financial Services Ltd
2018.09 - 2020.04
- Working closely with and reporting to the Head of Implementation and Operations, implementing Visa and
- MasterCard projects for new and existing BIN Sponsorship clients and internal financial crime and fraud prevention platform
- Key Responsibilities
- Deputising for Head of Implementation and Operations
- Initiating projects with Card Schemes (Visa and MasterCard) for new card programmes, amending and maintaining existing Visa BINs and account ranges or MasterCard BINs and Sub Bins
- Completion of Visa and MasterCard technical and registration forms and liaising with Programme Managers,d Party Processors, Card Manufacturers, Loading Channels and BIN Sponsorees to provide necessary information specific to each programme
- Liaising with MasterCard and VISA (or other relevant card scheme) with a view to understanding and implementing their policies and mandatory requirements, technical set-up and processes
- Implementation of Fraud and Financial Crime Protection platform - Operational point of contact with system provider, setup of SFTP for secure file uploads, Analysis of 3rd Party Processor mapping documentsation and transaction and balance extract reports - uploading the results of my analysis into the vendor's portal in preparation for the system build, functional requirements, review and updating of transaction alerts and rules, liaison with stakeholders
- Completion of annual AML, Anti Bribery and Corruption, fraud and financial crime training and certification
- Implementation of 3DS projects including set up of transaction monitoring and alerts
- Key Achievements
- Prince2 Project Management Foundation
- Prince2 Project Management Practitioner
Technical Accountant
Elite Insurance Company Ltd
2016.10 - 2018.08
- Daily bank and client funds reconciliations
- Updating Credit Control daily
- Preparing Cashflow Statement
- Preparation and entering of Invoices onto Computerised Accounts System
- Monthly Premium Debtor Reconciliations, EUR and GBP
- Monthly Claims Reconciliations, EUR and GBP
- Identify schemes in which estimates are used as actual data in not available, create new journal templates, post onto computerised accounting system, and agree NL balances.
Assistant Insurance Accountant
Robus Risk Services
2015.05 - 2016.04
- Outline
- Quarterly accounts for Gibraltar group companies
- Liaise with auditors as and when required and at year end
- Conduct accurate and timely inter-company accounting and invoicing
- Timely invoicing and collection of fees
- Maintenance of the fixed asset registers
- Assisting in the preparation of financial statements.
Administration Services Officer
IDT Financial Services
2014.10 - 2015.05
- Assisting the Managaing Director and his PA
- Day to day running of the office - ensuring office supplies are replenished, health & safety regulations are adhered to and updating policies and procedures
- Conducting new starter and leavers interviews, completing necessary ETB forms, enabling/disabling key fobs
- Updating and filing employee personnel records
- Preparing, gaining signatures and filing NDA's
- Dealing with HR queries and ensuring all correct procedures are followed.
Accounts Assistant
Ibex Insurance
2012.08 - 2014.10
- Manage Agent accounts: Ensure they pay their accounts on time, issue commission payments and deal with all account queries
- Download and reconcile daily bank account transactions
- Complete monthly claims bordereaux reports
- Download and reconcile daily card payments
- Complete weekly policy count report
- Process claim payments via online bank transfers and issue cheques
- Process card payments and refunds
- Reconcile claim paymentsCreation of process and procedure manuals
Sales Consultant & Foreign Exchange Cashier
First Choice, Tui Travel plc
2007.04 - 2009.08
- Outline
- Buying and selling currency, exceeding weekly and monthly personal and team targets
- Banking (in excess of £100,000 per day)
- Preparing for collections from Securicor
- Cashing up and completing end of day procedures
- Daily stock checks
- Accepting deliveries and arranging collections
- Opening and closing of the Bureau
- Training new members of staff
- Completing Western Union transactions
- Dealing with currency queries via telephone and face to face from customers and suppliers
- Reconciling paymen
Police Officer
West Midlands Police
2000.08 - 2007.04
- Outline
- A first responder responsible for law enforcement and public safety
- Page 3
- Key Responsibilities
- Enforcement of law ensuring compliance with current legislation and procedures
- Statement taking from victims, witnesses and third parties
- Preparation of case files for court
- Investigation of all reports of alledged crimes or incidents
- Continuous study to keep up to date with current legislation, regulations and procedures
- Key Achievements
- Chief Constables Commendation for an off duty arrest of a violent offender
- Numerous police computer program certificates
Education
Dormston School
Skills
- Functional requirements
- Process mapping
- Business analysis
- Personnel interviews
- Brand management
- Requirement gathering
- Agile methodologies
- Microsoft Office Suite
- Scope and project definition
- Jira
- Confluence
- Business administration
- Complex resource management
- Google Workspace
Timeline
Project Manager
Gibraltar International Bank
2023.08 - Current
Project Manager
Evo Payments
2022.09 - Current
Senior Transactions Administrator - Project Manager
Trusted Novus Bank
2020.04 - 2022.09
Implementation Associate
IDT Financial Services Ltd
2018.09 - 2020.04
Technical Accountant
Elite Insurance Company Ltd
2016.10 - 2018.08
Assistant Insurance Accountant
Robus Risk Services
2015.05 - 2016.04
Administration Services Officer
IDT Financial Services
2014.10 - 2015.05
Accounts Assistant
Ibex Insurance
2012.08 - 2014.10
Sales Consultant & Foreign Exchange Cashier
First Choice, Tui Travel plc
2007.04 - 2009.08
Police Officer
West Midlands Police
2000.08 - 2007.04
Dormston School