Omar Bouharrat
C/alicante N 27 Piso 3 Esc B PTA 2, San Antonio De Portmany, Ibiza
Summary
Dynamic professional with a proven track record in customer service and access control, notably at Hotel Ibiza Rocks. Excelled in enhancing security measures and client satisfaction through effective problem-solving and exceptional interpersonal skills. Skilled in time management and adaptability, consistently achieving positive outcomes in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Access Controller
Hotel Ibiza Rocks
05.2010 - 05.2011
- Provided excellent customer service to both internal and external clients while managing their access requests, ensuring a positive experience for all parties involved.
- Developed strong relationships with various departments to facilitate timely resolution of any issues related to building access or permissions changes.
- Increased compliance with company policies through consistent enforcement of access rules and regulations.
- Collaborated with security team to develop and maintain comprehensive access control policies, contributing to a safer working environment.
- Supported investigations into potential security incidents by providing detailed reports on relevant access data when required.
- Enhanced security measures by implementing strict access control protocols and procedures.
Access Controller
Zoo Project
05.2011 - 01.2012
- Worked alongside IT for seamless integration of access control systems, optimizing overall security measures.
- Coordinated with facilities management to ensure proper functioning of all access control devices, keeping the workplace secure at all times.
- Reduced unauthorized entries by diligently monitoring access control systems and conducting regular audits.
- Collaborated with security team to develop and maintain comprehensive access control policies, contributing to a safer working environment.
Concierge
Hotel Adelino
01.2012 - 01.2015
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Concierge
Hotel Ses Savines
03.2015 - 01.2018
- Facilitated excellent service for a diverse client base, creating a welcoming atmosphere.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Concierge
Hotel Adelino
01.2018 - 01.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Uber Partner
Uber
02.2024 - 06.2024
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Delivery Driver
Postenl
06.2024 - 01.2025
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
San Antonio De Portmany,
Ibiza 02.2006
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Client relationship management
- FLUENT IN LANGUAGE
- Dry vans
- Multitasking and organization
- Clear communication
- Adaptability and flexibility
- Customer interaction
- Valid Driver's license
- Safe driving
- Time management skills
Additional Information
Dedicated and vigilant professional seeking a security position where I can utilise my strong observational skills, quick response capabilities, and commitment to maintaining safety and security.
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Spanish
Advanced (C1)
French
Intermediate (B1)
Timeline
Delivery Driver
Postenl
06.2024 - 01.2025
Uber Partner
Uber
02.2024 - 06.2024
Concierge
Hotel Adelino
01.2018 - 01.2023
Concierge
Hotel Ses Savines
03.2015 - 01.2018
Concierge
Hotel Adelino
01.2012 - 01.2015
Access Controller
Zoo Project
05.2011 - 01.2012
Access Controller
Hotel Ibiza Rocks
05.2010 - 05.2011
San Antonio De Portmany,
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