Summary
Overview
Work History
Education
Skills
Coverletter2
Coverletter1
Timeline
Generic

Pei-Hsien Wang

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Affiliate / Account Manager

A2D Gibraltar
Gibraltar
03.2020 - Current
  • Provided technical support to affiliates regarding website integration or other issues that arise during campaigns.
  • Developed and implemented affiliate marketing strategies to drive traffic, sales, and leads.
  • Recruited new affiliates to join the program and foster relationships with existing affiliates.
  • Reviewed monthly invoices from partners and ensured timely payment was made according to terms agreed upon in contracts.
  • Communicated regularly with team members across departments regarding progress on various initiatives.

Solution Advisor (English/Chinese)

Addison Global Ltd. (Sport gambling & casino games company, Gibraltar)
10.2018 - 02.2020
  • Assisting customers with a variety of account queries including login, payments, verification and betting queries
  • Providing a service that is highlighted by the warmth of treatment, customer care and effective solutions to emerging situations
  • Running daily tasks (KYC/Testing all the features/website translation), reviewing to see what needs to be communicated to other departments
  • Dealing with sensible play and responsible gambling issues.

Merchandiser

Moguland Garment Ltd. (Women’s Wholesale Clothing Supplier, United Kingdom)
06.2017 - 09.2017
  • Liaising with customers and maintaining long term relationships
  • Ensuring pricing margins are met while calculating cost and sale prices
  • Responsible for ensuring Gold Seal, production and photo samples are delivered in a timely manner
  • Keeping customers and sellers up to date via phone and e-mail.

Sales Coordinator

JAMM Active Ltd. (Fabric supplier for well-known athletic brands, Taiwan)
04.2014 - 03.2017
  • Managed orders and arranged production
  • Communicating with customers/vendors to resolve issues and quality-control
  • Updating items and vendor records for changes such as price, terms and descriptions
  • Working in a busy environment I gained a better insight into management and the level of attention that is required.

Sales Coordinator

Top Found Ind. Ltd. (Fabric supplier for European brands, Taiwan)
07.2011 - 04.2014
  • Developing my marketing strategy and ensuring we were above our competitors and at the top of the profit chain
  • This role has helped me develop my time management skills and meet my individual performance plans
  • Acquired experience in dealing with a range different issues and working under pressure
  • Sourcing fabric for customers and attending trade fairs.

Education

Bachelor’s degree in International Trade -

Chihlee University of Technology in Taiwan
06.2007

Skills

  • Native language in Chinese
  • Excellent in English
  • Zendesk
  • JUMIO
  • ID3
  • MS Office programs
  • Especially Excel
  • Excellent knowledge of the most common windows based programs
  • Brand Management
  • Customer Service

Coverletter2

To Whom It May Concern,

I am eager to express my interest in joining Bet365, drawing upon nearly six years of extensive experience in Gibraltar, along with additional professional experience in Taiwan and the UK. My background in customer service and communication has equipped me with a strong ability to address and resolve customer concerns effectively, always with an emphasis on enhancing satisfaction and ensuring seamless service delivery.

At BV Group, I have consistently developed and refined my skills in a dynamic environment, successfully managing complex customer service scenarios with empathy and professionalism. My role involved close collaboration with diverse teams and clients, which has further strengthened my ability to navigate challenges and drive positive outcomes.

I am particularly motivated to continue my career in Europe, where I have found the working environment and lifestyle to be both rewarding and fulfilling. I am confident that my experience and skills would enable me to make a meaningful contribution to the Bet365 team.

I would greatly appreciate the opportunity to discuss how my background aligns with the needs of your company. Thank you for considering my application. I look forward to the possibility of contributing to your team.

Yours faithfully,
Pei-Hsien Wang

Coverletter1

Bet365, Asia customer service Team Lead, To Whom It May Concern: I would like to apply for the position of Asia-payment support representative at BetVictor. I am aware that your firm operates in a wide variety of spheres and I am particularly interested in payment methods for depositing and withdrawing, and in identity verification. My organizational and communication skills have been demonstrated in my previous work experience. I currently work at Addison Global with similar responsibilities to the position at BetVictor. My work involves the provision of administrative support, focusing on resolving login/deposit/withdrawal issues for customers, determining proof of identity and address, and checking payment status with third party suppliers. In addition, I am aware of the observant and cautious attitude that is required in the position. I am certain, furthermore, that I can apply my skills on your behalf and continue to learn and improve. I hope that you will afford me the opportunity to become a member of your team. Thank you for considering my application. Yours faithfully, Pei-Hsien Wang

Timeline

Affiliate / Account Manager

A2D Gibraltar
03.2020 - Current

Solution Advisor (English/Chinese)

Addison Global Ltd. (Sport gambling & casino games company, Gibraltar)
10.2018 - 02.2020

Merchandiser

Moguland Garment Ltd. (Women’s Wholesale Clothing Supplier, United Kingdom)
06.2017 - 09.2017

Sales Coordinator

JAMM Active Ltd. (Fabric supplier for well-known athletic brands, Taiwan)
04.2014 - 03.2017

Sales Coordinator

Top Found Ind. Ltd. (Fabric supplier for European brands, Taiwan)
07.2011 - 04.2014

Bachelor’s degree in International Trade -

Chihlee University of Technology in Taiwan
Pei-Hsien Wang