Rachna Shah Gianani
Harbour Views
Summary
Persuasive and commercially minded professional with extensive sales and customer service experience. Demonstrates strong work ethic and adaptability, excelling in unsupervised environments. Proven ability to quickly master new skills and tackle challenges effectively. Exceptional interpersonal skills enhance team collaboration and client relations.
Overview
24
24
years of professional experience
Work History
Head of Lettings and Property Management
Phoenix Real Estate
Gibraltar
01.2019 - 01.2025
Head of Lettings and Property Management
Century 21 Estate Agents
Gibraltar
01.2015 - 01.2019
Karma Growth Ltd
London
01.2012 - 01.2015
- Company Overview: Formed my company which deals with property management which involves Letting out the property, referencing, tenancy agreements and management In London.
- Formed my company which deals with property management which involves Letting out the property, referencing, tenancy agreements and management In London.
Various temping jobs as a Receptionist and administrator
London
10.2008 - 01.2010
- Preparing Invoices
- Keeping expenditure accounts
- Switchboard
- Having a check on staff members on their health checks while working at the NHS in the occupational health department.
- Checking incoming and out-going mail.
- Manage documentation (electronic & paper)
- Inputting of data using Microsoft office
Personal Assistant/Administrative Executive/ Receptionist
Inmobiliaria Roca S.L
Las Palmas
10.2006 - 12.2007
- Company Overview: (Real Estate Agency)
- Diary Management: Arranging meetings according to the time frame
- Organisation: Making sure all the documents (travel documents, phone numbers etc) are in place for the next day.
- Being professional: to be calm when working under pressure
- Multi-tasking: Able to handle multi tasks depending on the priority of each task.
- Developed customer service skills which included:
- Outgoing, professional attitude to customer service and a professional phone manner
- Excellent sales and customer service experience aiding incremental sales
- Ability to work with a team and build Brand loyalty with customers
- Ability to multi-task and work in a fast paced environment
- Strong communication skills, including verbal, written and listening skills
- Strong interpersonal skills and ability to remain patient and professional
- Proficient computer skills
- Used linguistic skills which helped increase sales by 20%
- (Real Estate Agency)
Sales Officer
Foto Dallas
Las Palmas
10.2005 - 09.2006
- Company Overview: (Retail Sector)
- Managed a team of 4 sales consultants
- Suggested and implemented innovative methods to increase sales
- (Retail Sector)
Senior Sales Representative
Foto Sunny
Las Palmas
08.2004 - 08.2006
- Company Overview: (Retail Sector)
- Expanded sales to include a wider product range after in-depth research
- Managed the stock database and financial accounts
- (Retail Sector)
Summer Intern
Deutsche Bank
Las Palmas
06.2002 - 10.2002
- Company Overview: (Banking Sector)
- Trained as a Customer Service Representative
- Carried out mortgage skills under supervision
- (Banking Sector)
Summer Trainee
Banco Santander Central Hispano
Las Palmas
06.2001 - 10.2001
- Company Overview: (Banking Sector)
- Trained at the cashier
- Developed Customer Service skills
- (Banking Sector)
Education
Diploma in Air Dispatching - Aviation and Air transit, Generalities, Loading and focused on aircraft, Aeronautical Communications, Handling Air traffic and passengers, Baggage handling, Special Handling, Reservations and flight information, Meteorology, Security, Emergency Handling Procedures
Master-D
Las Palmas, Spain12.2007
High School Diploma -
Mayo College Girls School
Ajmer, India04-2001
Skills
- Microsoft Word
- Property management
- Tenant relations
- Customer relationship management
- Sales strategy
- Access
- Excel
- Power Point
- Internet
- Communication
- Attention to detail
- Time management
- Social perceptiveness
Languages
English, Spanish, Hindi, German, Sindhi
Hobbies and Interests
- Dance
- Indian Classical Singing
- Travelling
Timeline
Head of Lettings and Property Management
Phoenix Real Estate
01.2019 - 01.2025
Head of Lettings and Property Management
Century 21 Estate Agents
01.2015 - 01.2019
Karma Growth Ltd
01.2012 - 01.2015
Various temping jobs as a Receptionist and administrator
10.2008 - 01.2010
Personal Assistant/Administrative Executive/ Receptionist
Inmobiliaria Roca S.L
10.2006 - 12.2007
Sales Officer
Foto Dallas
10.2005 - 09.2006
Senior Sales Representative
Foto Sunny
08.2004 - 08.2006
Summer Intern
Deutsche Bank
06.2002 - 10.2002
Summer Trainee
Banco Santander Central Hispano
06.2001 - 10.2001
Diploma in Air Dispatching - Aviation and Air transit, Generalities, Loading and focused on aircraft, Aeronautical Communications, Handling Air traffic and passengers, Baggage handling, Special Handling, Reservations and flight information, Meteorology, Security, Emergency Handling Procedures
Master-D
High School Diploma -
Mayo College Girls School