Shamus Chichon
Leeds,West Yorkshire
Summary
Motivated graduate from Leeds Beckett University having achieved a first class honours degree in International Tourism Management. Seeking a position to utilise skills gained throughout the degree and previous work experience in a professional setting.
After working alongside professional stakeholders as a consultant, it has aided expertise in developing business strategies and financial planning. Previous experience in working both independently and collaboratively within a dynamic team environment and have a strong drive to see things through to completion.
Some of the proudest achievements to date have been in long distance athletics, having competed for Gibraltar internationally in the last number of years in disciplines ranging from 800m to half-marathon.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Senior Customer Services Agent
LC International Limited (Entain)
Gibraltar, Gibraltar
11.2023 - 04.2024
- Answered 50-70 telephone calls, emails and chats per week with professionalism.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 90%.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Completed thorough documentation in Jarvis and Zendesk for each enquiry.
- Prevented compliance losses, ensuring staff maintained familiarity with policies and regulatory guidelines.
Waiter (part-time)
Allswell
Gibraltar, Gibraltar
09.2023 - 10.2023
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Advised on food and drink choices based on customer preferences.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Increased order value by upselling sides, drinks and desserts.
- Catering to over 50 customers per day whilst ensuring everything went smoothly and efficiently.
Beach Accessibility Attendant (Summer Job)
HM Government of Gibraltar
Gibraltar, Gibraltar
06.2020 - 08.2023
- Advised customers of rules and regulations to maintain safe facilities and activities.
- Supervised pool areas and undertook Lifeguard responsibilities to maintain customer safety.
- Maintained internal and external facilities to safe, professional standards.
- Monitored 300+ beach users everyday to maintain safe exercise practices.
- Administered first aid, reporting incidents and near misses when required.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Arts - Tourism and Business Management
Leeds Beckett University
Leeds 09.2020 - 07.2023
Skills
- Customer relations
- Leadership
- Problem-solving
- Customer-focused
- Marketing
- Time management
- Business Analysis
- Attention to detail
Languages
Spanish
Advanced
Certification
- Mini-MBA in Business Administration - European Institute of Leadership and Management.
- Mini-MBA in Financial Management - European Institute of Leadership and Management.
- Microsoft and Excel 2019/365 - Earn and Excel.
- Leading a team as part of the dissertation consultancy project.
- Team captain and secretary for Leeds Beckett Athletics team.
- Representing Gibraltar at European Championships.
Affiliations
- Football manager for the university team.
- Travelling and exploring new places and cultures.
Timeline
Senior Customer Services Agent
LC International Limited (Entain)
11.2023 - 04.2024
Waiter (part-time)
Allswell
09.2023 - 10.2023
Bachelor of Arts - Tourism and Business Management
Leeds Beckett University
09.2020 - 07.2023
Beach Accessibility Attendant (Summer Job)
HM Government of Gibraltar
06.2020 - 08.2023
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