I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Privilege Partnership
Hong Leong Bank Cambodia
Phnom Penh , Cambodia
12.2019 - 02.2021
Developed relationships with customers to ensure satisfaction, loyalty and referrals for the bank.
Provided customized advice to high net worth clients based on their individual needs and goals.
Researched competitive products from other banks, ensuring that our offerings remain competitive in the market.
Provided financial education seminars at local schools and universities in order to promote the bank's services.
Prepared monthly statements for customers outlining all fees incurred during that period.
Coordinated with other departments within the bank such as operations, compliance and legal teams when needed.
Attended industry events such as conferences or trade shows in order to network with potential partners or clients.
Identified opportunities for cross-selling additional products or services which could benefit customers' finances.
Advised customers on bank products, services and financial planning options.
Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
Integrated marketing promotions and programs into conversations to educate and inform customers.
Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Operation Product Manager
Dufry Group
Phnom Penh , Cambodia
02.2017 - 12.2019
Conducted market research and competitive analysis for existing and potential products.
Identified customer needs through user interviews, surveys, focus groups, and other feedback mechanisms.
Analyzed data from various sources such as customer feedback, usage metrics, A and B testing results to inform product decisions.
Monitored industry trends and identified opportunities for innovation within the product portfolio.
Worked closely with sale teams to ensure feature specifications are understood and implemented correctly.
Communicated progress updates at regular intervals with senior leadership.
Generated reports detailing progress against goals set by executive team members.
Negotiated contracts with vendors related to product components or services.
Monitored store performance metrics, including sales, profitability and customer service ratings.
Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Collaborated with other departments to coordinate promotional activities and events in-store.
Established weekly and monthly goals for sales staff to achieve desired results.
Analyzed financial data to identify areas of improvement or cost savings opportunities.
Coordinated stock replenishment processes as needed based on sales trends.
Drafted detailed reports on store performance for upper management review.
Organized merchandise displays according to seasonal promotions or special events.
Worked closely with vendors to negotiate contracts for goods or services.
Conducted regular inventory counts throughout the year to maintain accurate records.
Increased store sales by cross-selling complementary items.
Boosted company sales by developing and implementing strategic marketing approaches.
Updated and maintained store signage and displays.
Answered product questions with up-to-date knowledge of sales and promotions.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Teaching Assistant
International School of Siem Reap
Siem Reap
01.2012 - 08.2016
Supervised children and participated with children in activities.
Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
Encouraged students to take an active role in their own learning process.
Instructed students individually or in groups to reinforce learning concepts.
Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Provided one-on-one support for special needs students.
Graded assignments, tests and papers according to teacher instructions.
Helped students master learning concepts through one-on-one and small group tutoring.
Maintained a safe environment for all students while adhering to school policies and procedures.
Established positive relationships with students, parents, fellow teachers and school administrators.
Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
Assisted teachers with lesson preparation and curriculum implementation.
Helped students master assignments and reinforced learning concepts presented by teachers.
Monitored student progress by keeping detailed records of academic performance.
Assisted teachers in creating lesson plans and providing instructional materials.
Developed positive relationships with parents and guardians of students.
Prepared lesson materials and visual aids to reinforce lesson concepts.
Handled clerical duties, managed classrooms and coordinated documents for teachers.
Supervised students in the classroom, cafeteria, hallways and playgrounds.
Worked one-on-one with special needs students to help navigate through school challenges.
Instructed and monitored students in use and care of equipment and materials.
Organized student performance and enrichment activities to facilitate learning.
Managed classroom supplies inventory including textbooks, manipulatives and audiovisual equipment.
Distributed textbooks, workbooks, papers and pencils to students.
Organized educational activities such as field trips and assemblies.
Education
BBA - Accounting And Finance
Build Bright University
Siem Reap Cambodia
07-2014
Skills
Classroom support
Behavior Management
Student Tutoring
Classroom supply management
Behavior Modeling
Progress Monitoring
Student Supervision
Student and parent relations
Effective Communication
Relationship Management
Vendor Management
Negotiation
B2B
Affiliations
I was also a scholarship student to an NGO, throughout my university years every weekend beside school and work I have volunteered for 5 to 10 hours to help the community with the NGO in Art Class Teacher project.
Shift Lead Supervisor Assembly and Machining 3rd Shift at GM Toledo Propulsion SystemsShift Lead Supervisor Assembly and Machining 3rd Shift at GM Toledo Propulsion Systems