Somaya Revelli Anakkar
7 Malaya House, Varyl Begg Estate
Summary
Throughout my career, I have embraced a mindset of continuous learning, which has been essential to my personal and professional growth. I believe that being open to new knowledge and experiences is key to improving myself each day. My willingness to learn has allowed me to expand my skill set, adapt to new challenges, and stay motivated to achieve my goals. I am an enthusiastic and hands-on person, always eager to dive into new tasks and responsibilities. I pride myself on my ability to quickly adapt to new procedures, systems, and regulations, ensuring that I not only meet but exceed expectations. By staying committed to my own development, I strive to become a better version of myself both personally and professionally.
Overview
26
26
years of professional experience
Work History
HR Company Admin / Office Manager
Bolanos General Mechanical Engineers
01.2015 - Current
- Company Overview: A mechanical and engineering company with a subcontract working for the NAVY and GDP in the MOD premises and a local small business mechanical workshop
- Our main contract is working with Vessels
- Bolanos also has had a contract with GMES (Gib Elec) at the South District Power Station
- - Navy and GDP to raise task forms (WRF’s)
- - Carry out quotes of the required task to be carried out
- - Send quote via email to UK MOD for authorisation
- - Organization and professional control of team: of Mechanics, engineers, electricians to proceed with tasks and assuring completion by date requested
- - Office support / Assisting Director
- - Liaising with parts distributors for spares required
- - Progress meetings with the NAVY / GDP and UK MOD to ensure all works required are up to date on a monthly biases
- - Creating and Sending Invoices upon completion of task using SAGE
- - Handling accounts and sending/receiving payments
- - Greeting workshop customers
- - Scheduling workshop bookings
- - Cataloguing customers concerns and comments
- Writing service orders and descriptions of problems and repairs
- Translating customers' repair problems into standard repair
- - Assuring of works required by communicating with mechanic and updating customer
- - Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
- - An excellent knowledge of PAYROL with EASYPAY to prepare wages and use of EQ NatWest
- - Preparation of weekly wages for a total of20 employees for the ex-South District Power Station from2015 to2021
- - Payment of monthly ER pension contributions liaising with Government Treasury from2015 to2021
- - Prepare and submissions of P8’S for Income tax
- - Preparations of annual employees P7’s
- - Opening of new vacancies, NOTOE, Terminations and variations from employment
- - Renewals of Licences and Certificates
S.M. Seruya Ltd.
01.2011 - 05.2015
- - Greet customers as they arrive at the store and provide them with information about our products and/or services
- - Respond to customers’ complaints and resolve any issues they may have in a proactive manner
- - Take payment n exchange of items sold
- - Bag, box and wrap all purchased items
- - Identify prices of goods using the memory scanner in store
- - Enter transactions in to the cash register and provide customers with final bill of payment
- - Sort and count all different types of currency
- - Issue receipts and change to all customers
- - Cash up the register at the start and end of my shift
- - Process exchanges and refunds
- - Ensure that all checkout counters have enough cash throughout the working day
- - Process credit cards and cheque payments
- - Issue VIP membership cards and gift cards
- - Perform the duties of a customer service representative when required
- - Maintain periodic sales reports and spreadsheets
- - Assist in the stocking of shelves, rotating merchandise and pricing up stock
- - Ensuring management of daily cash accounts
- - Maintain periodic transaction reports
- - Ensure maintenance of our check out areas
Receptionist & Service Advisor
A.M. Capurro & Sons Ltd Gibraltar (“Capurro”)
01.2007 - 09.2011
- I had workked at Capurro for a period of4 years
- It is the official dealer of Land Rover, Mitsubishi and Daihatsu in Gibraltar
- I first started as a Receptionist answering the phone and passing on messages via email
- I also did administrative tasks such us filing, photocopying, faxing etc
- Within six months, given my enthusiasm and superior involvement within the company I was transferred to the Service Department where I had the opportunity to develop my communication skills further
- After a year I was promoted to Service Advisor
- In this role my duties were as follows:
- - Greeting customers;
- - Liaising with customers and dealing with customer requests;
- - Scheduling service bookings and recording vehicle information;
- - Organising repair jobs (Job cards) and issuing repair orders in accordance with customer requirements and ensuring the highest degree of efficiency and understanding of customer requirements;
- - Estimating the cost and time needed for servicing and/or repairs and informing the customer accordingly;
- - Maximising service sales and profitability by using professional sales techniques;
- - Handling customer complaints efficiently and reaching a solution to suit;
- - Keeping good customer contact, ensuring post service visits and call back analysis;
- - Sending reminders to customers as to the due date of the next service for their car
- - Providing service customer reception methodology as described in the Right First Time Customer Journey folder;
- - Teaming up with Service Managers and Aftersales Administrators to secure an efficient workshop loading practice that is profitable and ensures minimal vehicle down-time and a smooth work flow; and
- - Making sure all vehicles are handed to customers in an appropriate and timely manner keeping to time restraints and with the adequate explanation to ensure customer satisfaction and full understanding of the service and/or repairs carried out
Crew Member
Osfasur Restaurant Ltd Gib. (“McDonald’s”)
01.1999 - 01.2007
- I worked at McDonald’s restaurant for eight years whilst also a student
- My main duties as Crew Member involved:
- - Dealing with customers at all times;
- - Handling cash at all times (cashier);
- - Ensuring organisation and cleanliness of the premises;
- - Being quick and efficient at all times
- After six months I was promoted to Restaurant Hostess, a role which entailed the following tasks:
- - Organising children’s parties with activities;
- - Arranging bookings both in person and via telephone;
- - Attending to both children and adults
Education
Westside Comprehensive School
01.2000
Skills
- Willingness to learn
- Organaizational Skills
- Can-do-attitude sklills
- Problem solving skills
- Leadership Skills
- Customer service skills
Languages
English - Native Language
Spanish – Fluent
Hobbies and Interests
I enjoy music and love to organize events in my spare time. I have been part of a Support group for general Mental Issues (Anxiety and Depression). I have passion to help and care for people especially with special needs.
Other Experience and Training
- - Land rover Excellence eLearning & MMCE training courses applicable to the Service Advisor role.
- - Ability to communicate clearly and concisely and accurately record all relevant information.
- - Up-to-date knowledge of warranty procedures and documentation.
- - Thorough understanding of work processes as contained in the Right First Time Customer Journey folder.
- - Ability to handle upset customers effectively.
- - Ability to multi-task and work in a fast-paced environment.
- - Superior communication and customer service skills.
- - Ability to maintain a positive, can-do attitude.
- - A clear understanding of the importance of timely follow-up.
Further Information
I consider myself a hardworking, motivated, enthusiastic person. I am disciplined and determined and will give my best to surpass expectations and to accurately and efficiently achieve any goals and challenges I may be faced with. I am seeking a job in which my communication, organisational and inter-personal skills can be exploited and in which I can further my knowledge and experience.
Timeline
HR Company Admin / Office Manager
Bolanos General Mechanical Engineers
01.2015 - Current
S.M. Seruya Ltd.
01.2011 - 05.2015
Receptionist & Service Advisor
A.M. Capurro & Sons Ltd Gibraltar (“Capurro”)
01.2007 - 09.2011
Crew Member
Osfasur Restaurant Ltd Gib. (“McDonald’s”)
01.1999 - 01.2007
Westside Comprehensive School
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