Summary
Overview
Work History
Skills
Timeline
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Sophie Louise Rylance

Sophie Louise Rylance

Summary

Friendly and energetic with strong communication, organizational and multitasking abilities. I'm focused, with strong understanding of operations. Offering almost 2 years of experience in fast-paced environments. I’m results orientated, with a proven ability to anticipate needs, proactively address situations and mitigate conflicts. Excellent listening and time management skills with strong attention to detail and professional attitude.

Overview

12
12
years of professional experience

Work History

Receptionist

Cannon Hotel
05.2013 - 05.2015
  • Handled incoming and outgoing correspondence by e-mail and telephone.
  • Opened mail, organized files, and scanned documents.
  • Organized calendars & booked in clients via telephone and in person.
  • Checked clients into their rooms ensuring they have everything they need.
  • Provided information about local tours, events and sight-seeing locations and organized accordingly.
  • Prepared nourishing breakfasts, coffees, teas and more, every morning.
  • Minimized food risk and shrinkage by ensuring proper storage of perishable foods

Carer

Grand Home Care
06.2015 - 06.2016
  • Assist residents with activities of daily living, including bathing dressing grooming, toileting, transferring and getting to and from.
  • Preparing activities and giving meals according to each individual’s needs.
  • Spending time talking and socializing with residents where possible.
  • During my time here I attended a first aid training course.

Cashier and Pizza Maker

Pizzeria Plaza
07.2016 - 03.2020
  • Efficiently processed cash/card payments & returns
  • Cashed up, calculated total daily sales and recorded, making note of any discrepancies.
  • Prepared pizza dough, sauces, and various toppings, such as tomatoes, peppers, mushrooms, onions and meats.
  • Prepared 100+ high quality pizzas a night on the weekend, following company recipes.
  • Monitored the temperature of the pizza ovens as well as cooking times.
  • Kept optimal safety levels by cleaning/sterilizing surfaces, pots, pans and utensils
  • Received, organized and stored ingredients in the fridge and materials like pizza boxes in the storeroom.
  • Minimized food risk and shrinkage by ensuring proper storage of perishable foods
  • Carried out stock gap checks routinely, placed orders accordingly.

Chef’s Assistant

Hustle and Flow
04.2020 - 01.2024
  • Prepared all vegan dishes to the highest quality standards and presentation, using special techniques.
  • Prepared, plated and finished/decorated over 40 dishes for approx. 20 tables during high volume times with 100% accuracy.
  • Maintained product conformance with standards, following set recipes to measure and cook ingredients to specifications and achieve optimal results.
  • Assisted in smooth running of kitchen processes by making sure kitchen was organized and food prepared on-time.
  • Performed daily stock checks, kept records/placed orders accordingly to ensure stock levels were always met.
  • Minimized food risk and shrinkage by ensuring proper storage of perishable foods
  • Kept optimal safety levels by cleaning/sterilizing surfaces, pots, pans and utensils.

Sales Advisor

Emporium/Mango
05.2024 - 09.2024
  • Provide exceptional customer service by assisting clients in selecting clothing and accessories that suit their needs and preferences.
  • Demonstrate in-depth knowledge of current fashion trends, product features, and store promotions to educate customers and drive sales.
  • Maintain a clean, organized, and visually appealing sales floor by ensuring products are properly stocked and displayed.
  • Handle cash register transactions and process returns and exchanges accurately.
  • Build rapport with customers, ensuring repeat business and contributing to overall customer satisfaction.
  • Meet or exceed daily, weekly, and monthly sales targets consistently.
  • Collaborate with the team to ensure high levels of customer service and achieve store goals.

Sales Advisor

Holland and Barrett
09.2024 - 04.2025
  • Provide personalized advice to customers on the selection of vitamins, supplements, and nutrition products tailored to their specific health and fitness goals.
  • Stay up-to-date with the latest trends in the nutrition and wellness industry, offering expert knowledge about product benefits, ingredients, and usage.
  • Drive sales through effective customer interaction, educating clients on the importance of supplementation, and recommending complementary products for optimal health.
  • Ensure all products are stocked, organized, and displayed in a visually appealing manner according to store guidelines.
  • Achieve and exceed daily, weekly, and monthly sales targets by fostering relationships and ensuring customer satisfaction.
  • Process transactions, handle returns and exchanges, and assist in store operations as required.
  • Deliver excellent customer service by addressing queries and providing information about safe supplement usage and nutrition benefits.

Skills

  • SKILLS
  • Cash Management
  • Record keeping
  • Managing stock/sorting & labelling
  • Great customer service
  • Multitasking
  • Highly organized
  • Attention to detail
  • Good time management
  • Fluent Spanish
  • Flexible & Reliable
  • Outgoing & friendly
  • Product Knowledge in Nutrition & Supplements
  • Sales & Upselling
  • Health & Wellness Expertise
  • Team Collaboration
  • POS Systems
  • Communication Skills

Timeline

Sales Advisor

Holland and Barrett
09.2024 - 04.2025

Sales Advisor

Emporium/Mango
05.2024 - 09.2024

Chef’s Assistant

Hustle and Flow
04.2020 - 01.2024

Cashier and Pizza Maker

Pizzeria Plaza
07.2016 - 03.2020

Carer

Grand Home Care
06.2015 - 06.2016

Receptionist

Cannon Hotel
05.2013 - 05.2015

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Sophie Louise Rylance