Stefan Mark Hitchcock
Gibraltar
Summary
Detail-oriented Administrative Professional specializing in financial administration, reporting, and data management. Expertise includes complex financial calculations and handling sensitive information. Excels in prioritizing tasks, meeting deadlines, and maintaining accuracy under pressure. Known for problem-solving abilities, strong attention to detail, and effective communication skills.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Administrative Officer
Department of Social Security, Government of Gibraltar
02.2026 - Current
- Administering financial assessments, including eligibility assessments, arrears calculations and interest calculations on clients’ savings.
- Preparing and processing PRFs and BACS payment batches in liaison with Gibraltar Treasury and other Government departments.
- Reviewing and verifying financial documentation to ensure accurate assessments and compliance with eligibility criteria.
- Liaising with banks and external organisations to investigate and resolve payment discrepancies, ensuring timely and accurate payments.
- Managing PCA-related procedures and providing financial and administrative support across other benefit processes.
Administrative Assistant
Housing Department, Government of Gibraltar
06.2024 - 02.2026
- Liaising with external organisations and Government departments to obtain financial information for assessing tenancy arrears agreements and rent relief.
- Compiling statistical data and maintaining records for management reporting and auditing purposes.
- Managing confidential tenant information and maintaining accurate, up-to-date records in accordance with data protection requirements.
- Developed and maintained a personal workflow database to improve administrative efficiency and record management.
- Preparing Official License Agreements and managing associated tenancy documentation.
- Conducting independent Social Interviews with vulnerable persons/families to establish individual and household circumstances.
Administrative Assistant
Gibraltar Treasury, Government Of Gibraltar
04.2022 - 08.2022
- Managing and reviewing financial information through interdepartmental databases relating to the Superannuation Pension Scheme.
- Compiling, maintaining and reviewing monthly financial statements.
- Calculating pension entitlements and conducting eligibility assessments in accordance with scheme requirements.
- Providing financial and administrative support across other departmental services.
Social Media Team Leader
Top Choice Appliances
11.2019 - 11.2020
- Overseeing daily operations, delegating tasks, monitoring workflows and ensuring deadlines and operational targets were met.
- Preparing detailed appliance quotations and processing in-store and online transactions, ensuring financial and transactional accuracy.
- Analyzing complex supplier spreadsheets and maintaining accurate stock records across in-store and online platforms.
- Managing UK and Spanish supplier orders and transactions, resolving stock discrepancies and coordinating international shipments.
- Conducting daily cashier reconciliations and cash counts, maintaining accurate cash records and statistical information.
Education
Foundation Degree - Psychology
Leeds Trinity University
Leeds 08.2022 - 08.2024
Skills
- Payment Processing & Cash Reconciliation
- Financial Data Management & Record-Keeping
- Data Analysis & Numerical Accuracy
- Microsoft Office Literacy & Spreadsheet Analysis
- Audit Preparation & Compliance
- Interdepartmental Liaison & Stakeholder Management
- Complex Problem-Solving & Analytical Thinking
- Deadline management
- Multitasking, Adaptability & Organizational Skills
Timeline
Administrative Officer
Department of Social Security, Government of Gibraltar
02.2026 - Current
Administrative Assistant
Housing Department, Government of Gibraltar
06.2024 - 02.2026
Foundation Degree - Psychology
Leeds Trinity University
08.2022 - 08.2024
Administrative Assistant
Gibraltar Treasury, Government Of Gibraltar
04.2022 - 08.2022
Social Media Team Leader
Top Choice Appliances
11.2019 - 11.2020