Todor Stoyanov
La Linea De La Concepcion
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Accounting Clerk with experience in financial management. Personable with dedication to exceeding goals and modernizing systems.
Overview
9
9
years of professional experience
Work History
Accounts Administrator
Sovereign Pensions Services (Gibraltar) Limited
03.2023 - Current
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Handled day-to-day accounting processes to drive financial accuracy.
Accounts Assistant
Bentley Investments Gibraltar
10.2019 - 01.2023
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
Customer Service Representative
Sky TV Dublin
12.2014 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Bachelor of Arts - Business Management
Griffith College Dublin
Dublin Ireland 09.2019
Skills
- Customer Relations
- Accounts Payable
- Statutory Reporting
- Sage 50
- Quickbooks
- Data Entry
- Critical Thinking
- Vendor Relationship Management
- PeopleSoft Expert
- CRM Tracking
- Fiscal Budgeting Knowledge
Timeline
Accounts Administrator
Sovereign Pensions Services (Gibraltar) Limited
03.2023 - Current
Accounts Assistant
Bentley Investments Gibraltar
10.2019 - 01.2023
Customer Service Representative
Sky TV Dublin
12.2014 - 09.2019
Bachelor of Arts - Business Management
Griffith College Dublin
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