Tom Mead
Gibraltar
Summary
Diligent Social Media Executive with proven track record in developing strategic content and managing online communities. Known for implementing successful campaigns that enhance brand visibility and engagement. Demonstrated proficiency in using analytics tools to optimize social media strategies and crafting compelling narratives that resonate with diverse audiences.
Overview
7
7
years of professional experience
Work History
Seninor Customer Support Agent
Entain
04.2024 - Current
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Assisted customers through multiple channels including phone, email, and live chat platforms for increased accessibility and convenience.
- Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.
- Met or exceeded performance metrics consistently by handling a high volume of calls without sacrificing quality service delivery.
- Analyzing worldwide markets with application of AI tools to aid customers internationally
Social Media Executive
William Hill
04.2020 - 12.2023
- Created captivating sports content for Twitter and Facebook, enhancing customer interaction.
- Scheduled content strategically to ensure maximum engagement with betting offers.
- Utilized Hootsuite and Twitter Analytics for performance analysis, reporting findings effectively.
- Collaborated with Squawka to leverage partnerships for increased audience engagement.
- Trained social media colleagues, fostering skill development within the team.
- Conducted research on trending topics to drive future content strategy.
- Delivered data-driven insights on digital platform content for project enhancements.
Social CS Executive
William Hill
04.2018 - 04.2020
- Assisted customers with inquiries and complaints on William Hill social media accounts, ensuring satisfaction.
- Acquired in-depth knowledge of sportsbook betting and promotions through Open Bet for dispute resolution.
- Reported safer gambling issues and fraudulent activity to appropriate departments upon customer alerts.
Education
AS Levels & GCSE's -
Heathside School
Weybridge Skills
- Adaptability and flexibility
- Decision-making
- Customer service excellence
- Establishing connections
- Inbound call answering
- Problem-solving abilities
- Social media expertise
- Passion for sports (Football, NBA, UFC, Darts, Golf, NFL)
Timeline
Seninor Customer Support Agent
Entain
04.2024 - Current
Social Media Executive
William Hill
04.2020 - 12.2023
Social CS Executive
William Hill
04.2018 - 04.2020
AS Levels & GCSE's -
Heathside School
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