Helmut Holzschuh
Summary
Outgoing Project and System Coordinator with experience overseeing multiple tasks and managing employees successfully.
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals.
Skilled communicator and self-motivated people influencer knowledgeable in online gaming regulations, project management, business processes, content management, customer service best practices.
Independent thinker and team motivator. Problem solver on task to handle business requirements.
Overview
32
32
years of professional experience
Work History
Project and System Coordinator and TL Content Editors
888 Holdings/Virtual Internet Services
06.2017 - 09.2023
- Involvement in regulated market projects in Europe/Canada/US (Italy, Spain, Denmark, Sweden, Portugal, Romania, Germany, UK, Ontario, US - Nevada, New Jersey, Delaware, Pennsylvania, Michigan, Colorado, Indiana)
- Managing project timelines for successful completion of content and processes, ensuring milestones were met and deadlines were adhered to
- Coordinating cross-functional teams, resulting in seamless project cooperation and enhanced outcomes
- Improving team productivity with regular communication and progress updates, fostering a collaborative work environment
- Improvements and optimizations of internal systems
Project and System Coordinator
888 Holdings/Cassava Enterprises
11.2010 - 06.2017
- Collecting and management of backoffice requirements for the Support team
- Involvement in all ongoing projects (regulation, core and backoffice releases)
- Strong collaboration with various product owners and stakeholders
- Implementation of new procedures (regulation required or improvement)
- Collaboration with Training department to ensure smooth rollout of changes
- Organizing release notes and updates
Supervisor Retention and Responsible Gaming Team
888 Holdings/Cassava Enterprises Ltd
08.2003 - 11.2010
- Escalated customer complaints handling
- Sensitive customer complaints handling
- Responsible Gaming cases handling and implementation of new RG tools
- Strong collaboration with Support Management
German and VIP Support Representative
888 Holdings/Cassava Enterprises
07.2002 - 03.2003
Customer Support Representative
IBM - Manpower
04.2001 - 04.2002
Service in Hotel Restaurant and Bar
Forum Hotel Vienna/ Crowne Plaza Vienna
06.1999 - 03.2001
Management and Customer Care
Café-Pub Groscherl
06.1995 - 06.1999
Restaurant Waiter
Freizeitpark Wien Oberlaa
08.1994 - 03.1995
Waiter in the Hotel Restaurant and Banquet
Hotel Bosei Vienna
06.1991 - 08.1994
Education
High School Diploma -
Gastgewerbefachschule Wien (Catering School)
Vienna, Austria05.1991
Skills
- German Mother Tongue / Fluent in English
- Online Gambling Regulation knowledge (Europe and US)
- Online Gambling Project Coordinator
- Gap Analysis, Requirements Gathering, Release Preparation and Readiness
- Supervision and Leadership
- Excellent Communication
- Problem-Solving
- Optimization
- Time Management
- SAP Business Objects User
- MS Office
- HTML Emails editing
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Project and System Coordinator and TL Content Editors
888 Holdings/Virtual Internet Services
06.2017 - 09.2023
Project and System Coordinator
888 Holdings/Cassava Enterprises
11.2010 - 06.2017
Supervisor Retention and Responsible Gaming Team
888 Holdings/Cassava Enterprises Ltd
08.2003 - 11.2010
German and VIP Support Representative
888 Holdings/Cassava Enterprises
07.2002 - 03.2003
Customer Support Representative
IBM - Manpower
04.2001 - 04.2002
Service in Hotel Restaurant and Bar
Forum Hotel Vienna/ Crowne Plaza Vienna
06.1999 - 03.2001
Management and Customer Care
Café-Pub Groscherl
06.1995 - 06.1999
Restaurant Waiter
Freizeitpark Wien Oberlaa
08.1994 - 03.1995
Waiter in the Hotel Restaurant and Banquet
Hotel Bosei Vienna
06.1991 - 08.1994
High School Diploma -
Gastgewerbefachschule Wien (Catering School)
Similar Profiles
Adam ArbivAdam Arbiv
AD TECH TEAM LEADER at EVOKE (FORMERLY 888 HOLDINGS)AD TECH TEAM LEADER at EVOKE (FORMERLY 888 HOLDINGS)
Ivan KardjevIvan Kardjev
VIP account manager at WilliamHill 888 Holdings PlcVIP account manager at WilliamHill 888 Holdings Plc
Sylvia MoussaviSylvia Moussavi
Home Healthcare Worker at Iris Financial Management Services 888 515-4747Home Healthcare Worker at Iris Financial Management Services 888 515-4747