Jeremy Sanders

- Understanding how to communicate and work with regular and problem gamblers.

- Contacting customers to address any potential Safer Gambling, Affordability or Financial Crime concerns.

- Deliver outstanding customer service while encouraging the use of Safer Gambling tools or seeking Source of Funds evidence.

- Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk in a timely manner.

- Ensure all necessary actions are taken e.g. loss limits, deposit limits, account closure and maintain a clearly documented audit trail of decision making.

- Handle sensitive information in line with data privacy requirements.

Occasional:

- Share best practice with colleagues and provide ideas to improve processes.

- contact and provide support and advice for potential suicidal customers.

- contact authorities around the UK for assistance and welfare checks on a suicidal customer.

- Learn KYC, AML, MLROs, UBOs,

- Learnt basic regulations set by FATF, GACO, GFSC etc

- Understanding and using Blockpass, risk screen, google forms, IP address.

- Understanding of naming folders and organization of those folders, google searching, dealing with a client via email.

- Dealt with passport checks on clients and legitimacy understanding basic office environment such as dress codes, charisma, formality and office organization.

- Understand the importance for not taking and understanding the subject.

- Load-in and organizing wine stock

- Delivering products locally

- Organization of store

- Teamwork

This role has advanced me with several skills such as communication, teamwork, leadership and problem solving. I also completed a course in First Aid and use of a defibrillator.

Main duties performed as a lifeguard:

- Head Lifeguard

- Team-Leader

- Patrolling Beaches

- Practicing First-Aid

- Team-building

- Appointing shifts throughout day

- Coaching younger swimmers

- Team-Leader

- Techniques

- Skills

- Trustworthiness