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Operations professional with experience working in high-pressure, globally distributed environments, supporting time-critical and risk-sensitive operations across multiple jurisdictions. Backed by an MBA with focus on risk management, compliance, IT compliance and accounting, and a BSc in Navigation & Maritime Science providing a strong foundation in risk assessment and regulatory frameworks. Proven ability to analyse transactions and documentation, manage high workloads under stress, and escalate risks with sound judgment and attention to detail.

Dynamic professional with a strong history at 888Sparkware, skilled in coordinating teams and providing excellent customer service. Proficient in using CRM software to improve efficiency and manage staff effectively. Made notable improvements in resource allocation and project management, showing a talent for strategic planning and team leadership.

Self-motivated individual seeking a fast-paced and dynamic environment to start a career. Excels in both independent and team settings, consistently seeking new challenges to enhance skills and expand knowledge. Builds strong relationships to drive collaboration and achieve goals. Enthusiastic, hardworking, and passionate about contributing to company success.

Profesional con una excelente capacidad de organización y amplia experiencia profesional. Me caracterizo por ser una persona muy trabajadora, y por ofrecer una buena atención al cliente, incluyendo la solución de posibles incidencias. En busca de una nueva oportunidad laboral con la que desarrollar mi carrera.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion of the sea and for continuous learning and successfully navigating change.

Dedicated and highly motivated individual with a strong commitment to combating all aspects of financial crime including money laundering, fraud and organised crime. Possessing a robust work ethic and a keen eye for detail, I excel in conducting thorough investigations into complex financial crimes. I am committed to continuous professional development and always willing to embrace new challenges and experiences.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Work well in a team and speaks Swedish, English and Spanish.

Summary:
· A strategic leader with 18+ years of success; fuelled by a love for building high-performing teams and innovative products and experiences, to deliver impactful results and millions in revenue.
· Entrepreneurial, innovative, and commercially astute, with a growth mindset; to bridge the gap between desired outcomes and reality.
· An energetic and authentic approach to product management, people leadership, communications, marketing, and coaching, with a proven track record of scaling and optimising teams to deliver sustainable growth.
· Thriving in fast-paced and collaborative cultures; building strong relationships and trust through active listening and co-creation. Invests in customer experience and people empowerment to drive business value.
Key Strengths:

  Flexible & Adaptable: quickly grasps new concepts, identifies opportunities and quick wins in dynamic environments.
  Strategic Innovator: achieves key results, understanding business, product, customer, problems and opportunities.
  Empathetic Leadership (DE&I): creates a diverse and inclusive culture so people are engaged, effective, deliver value and love their work.
  Commercial & Results-Orientated: drives growth, through agile development, and user-centred design.
  Highly Analytical & Data-Driven: leverages quantitative and qualitative insights for evidence-guided decision-making.
  Process Improvement: streamlines, fosters continuous improvement and supports change management.
  Proven Stakeholder Management: actively listens and respectfully shares opinions, building strong relationships.
  Product Expertise: success balancing prioritisation of tech, customer and business across the product delivery lifecycle.
  Communication: effortlessly conveys key messages, making complex topics easy and bringing people together.

Career Overview:

  Director | MACH Digital (09/2007 – Present)
  VP Product | Lottoland (07/2021 – Current)
  Diversity & Inclusion Manager| Lottoland (01/2021 – 12/2023)
  Senior Product Manager Marketing| Lottoland (10/2019 – 07/2021)
  Product Manager | VGW & Chumba Casino (05/2018 –2019)
  Head Of Digital (Product/Marketing) | Lotterywest (02/2017 – 05/2018)
  Head Of Customer | Titan Digital (Acquired) (01/2016 – 12/2016)
  Director of Operations | Exa Digital (Liquidated) (12/2008 – 01/2016)
  National Marketing & Communications Manager | Victoria Station & Kate Hill (Liquidated) & FIAA (01/2008 – 12/2008)
  Marketing & Communications Manager| FIAA (08/2006 – 01/2008)

Key Achievements
✓ Led Lottoland’s DE&I Strategy (board approved)
✓ Scaled Lottoland’s Product Team 46% (12 months) & 60%(18 months) to support expansion
✓ Refined Lottoland’s Product Team structure saving 19% salary costs(£300K) pa.
✓ Improved Lottoland Product Team engagement (74 >80%), retention (39 > 76%) & excellent manager NPS >71.
✓ Optimised Lottoland Product processes & tooling: strategic offsite(product, UX & Tech), tactical ‘Hunger Games’ & strategic‘Shark Tank’ for data-driven and customer-centric decision-making
✓Designed highly effective talent acquisition process (collaboration with HR, utilising DE&I and values-based recruitment principles).
✓ Lottoland’s bonus engine rebuild: millions in Gross Revenue, 21% Uplift Net Revenue & 14-20% Uplift Active Player Days
✓Lottoland’s game discovery personalisation: 10.5%+ average revenue per user, ~€500K+ revenue per month & €6M pa.
✓Won Lottoland ’World Class Performer Award’.
✓ Chumba Casino New Product (Flambingo): 1/8 cost, 15k NewUsers, $700k Revenue & Top 5 Played Games (In 2 weeks).
✓Led Lotterywest’s Lite App Build (2 weeks dev): 20% Increase in App installs (1st month)
✓ Created Lotterywest email marketing strategy with a 15% improvementin open rates
✓Acquired 25 New Clients, $700k/Pa Recurring & $250k Once Off revenue for Titan Digital (6 months)
✓Won Google’s AdWords Race to Queenstown Competition for Outstanding AdWords Sales.
✓Grew Exa Digital from 0 To 110 Clients (84% Retention), 0 to $5.5mTotal Revenue (>10% Profit).
✓Pioneered University internship program at 4 companies to bring in new talent.

Highly motivated and detail-oriented candidate with a strong background in Biomedical Science and extensive experience in hospital environments and pathology labs. Through my work, I have developed a keen ability to analyze and interpret complex data, identify patterns, draw meaningful conclusions, and establish valuable connections. Moreover, my frequent interactions with patients have honed my communication skills, allowing me to effectively convey information and build rapport with individuals from diverse backgrounds. My experience in the fast-paced healthcare setting has emphasized the importance of timely decision-making and the need to thrive under pressure. I am dedicated to leveraging my expertise to drive data-informed decision-making processes and contribute to successful outcomes in the field.

 Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.     

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